challenge gold dust

bruttemalattie · Feb 21, 2018

hi staff,

my gamertag is and the challenge gold dust not unlocked. I'm sure I'm playing more plus 10 hour for games(see on my games statistics ).Please make a check and solving.

:)

XBLRewards8 · Feb 21, 2018

My Challenges - Gold Dust

Hello Wise Owl 2000,

You only had roughly five hours of playtime for the title "ZOMBI" in January. The other seven hours were in the month of February. You did not play Assassin's Creed Chronicles: India at all in the month of February; all your playtime was in March. Therefore,
you have not had a consecutive three months of at least 10 hours of featured Games with Gold play time, since you only had five hours in January and zero in February.

Wise Owl 2000 · Feb 21, 2018

My Challenges - Gold Dust

Hi,

I've met the requirements for this challenge, but it still hasn't registered.

December - Warhammer: End Times - Vermintide 10h 01m

January - Zombi 12h 16m

February - Assassin's Creed Chronicles: India 10h 23m

March - Brave: The Video Game (Time not recorded - but over 10h)

Please could you look into this for me?

Wise Owl

XBLRewards3 · Feb 21, 2018

Hi bruttemalattie. We can confirm that you've completed the 3 months needed. This will be awarded after this month ends. Thanks for your patience.

XBLRewards3

Hi bruttemalattie. We can confirm that you've completed the 3 months needed. This will be awarded after this month ends. Thanks for your patience.

XBLRewards8

Hello Wise Owl 2000,

You only had roughly five hours of playtime for the title "ZOMBI" in January. The other seven hours were in the month of February. You did not play Assassin's Creed Chronicles: India at all in the month of February; all your playtime was in March. Therefore,
you have not had a consecutive three months of at least 10 hours of featured Games with Gold play time, since you only had five hours in January and zero in February.

Smwutches

For help with the rewards program, you'll want to post in the Xbox Rewards Questions support forum.

XBLRewards8

Hello Martis007,

Your play time can be across multiple titles. You do not have to have 10 hours from only a single game.

XBLRewards8

Hey again Wise Owl 2000,

Apologies for the extended delay. We were able to track down a certain edge case that occurred due to the date ranges in December and in February. Due to an error in how our tracking was calculating the last days of those months, we were missing some time
if you played on the last day of the month as well as a certain title in February. We have manually adjusted your account, and we can now confirm that you have 10+ hours in December, January, February, March and April. Again, we apologize for the severe delay
in identifying this issue. You should see this MyChallenge complete in the next 96 hours, after the changes have fully populated throughout our database.

challenge gold dust