Certain PC Game Pass games won't open.

PilIow Pants · Jul 12, 2019

I have Ultimate Game Pass and for some reason today both Metro: Exodus and Wolfenstein 2 no longer work. In Downloads and Updates next to both of them there is the "i" and the hottip states that they "do not work on this device" but they had no problem
working previously. Anybody else have this problem and know how to fix it?

edit: Also Hollow Knight

:)

PilIow Pants

Solved: I uninstalled the Xbox (beta) app and reinstalled it and everything seems to be working perfectly now. Thanks for the suggestions!

XBF Crystal P

Hi there Pillow,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with playing some games on the Xbox Beta App on PC. I recommend checking out the following article for more information:
Windows 10 Xbox (Beta) App FAQ.

If the issue persists:

Please use the built-in feedback tool within the Xbox app to help us better understand the issue you are facing. Just click on your profile photo and select “Feedback” from the dropdown menu to open Feedback Hub. Feedback Hub enables you to provide
feedback about Windows and apps by sharing your suggestions or problems.

Hope this helps.

XBF Brad A

Hi Pillow,

Thanks for letting us know it has been fixed. I will go ahead and lock this thread as it has been resolved. Please feel free to come back to the forums if you have any other issues, questions, or just want to create a discussion to talk to fellow
gamers.

Thanks,

Brad

PilIow Pants

Windows is fully updated and a restart hasn't helped. It's only these 3 games as far as i can tell. Ori works fine, Guacamelee 2 works fine but Metro, Wolfenstein and Hollow Knight don't even register as applicable apps on Windows 10 PC.

{Parity}

First thing to try would be a cold boot on the PC. Shut it completely down for 30 seconds then power it back up and try again. If that doesn't work try uninstalling/reinstalling the games.

Certain PC Game Pass games won't open.