Certain games freeze and return to the Home Screen. Can someone help fix please!!?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

We first had this problem last year when the only game we owned was batman, we tried a new controller after a hard reset and it didn't help 'home screen button doesn't respond and virtual keyboard freeze, cant type cant return home'.

We eventually replaced the entire xb1 with a new 1tb version, all new from plug to tv! we STILL had the same problem on many games 'home screen button doesn't respond and virtual keyboard freeze, cant type cant return home'.

this is clearly a problem in the xb1 software effected by install problems. XB1 needs to take this seriously and fix it, we have to hard reset every few hours!

Also, when I enter the barracks my game freezes, and then returns to the multiplayer home screen with the error code: 29016

We first had this problem last year when the only game we owned was batman, we tried a new controller after a hard reset and it didn't help 'home screen button doesn't respond and virtual keyboard freeze, cant type cant return home'.

We eventually replaced the entire xb1 with a new 1tb version, all new from plug to tv! we STILL had the same problem on many games 'home screen button doesn't respond and virtual keyboard freeze, cant type cant return home'.

this is clearly a problem in the xb1 software effected by install problems. XB1 needs to take this seriously and fix it, we have to hard reset every few days or sometimes hours

Also can not sign into any account - it keeps freezing and returning to home page - one very upset boy here ! Tried all the type of resets - help please !