Certain games causing hard crash

We recommend accessing Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

If the issue persists with this particular game alone, you can delete it and reinstall it as another way to troubleshoot the issue(Don't worry if you've been saving your progress you won't lose it even after deleting the game because it's linked to your account). In case the issue persists after trying al the steps, it would d be best to get in touch with the developer of the game to check if there iis anything that can be done from their end.

having the same problem. and have tried all the same so solution (hard reset, re-installing, and even tried resetting back to factory settings) nothing has worked for me... also having problem with forza certain maps will cause the game to crash.

Is it only certain games? Modern Warfare and Borderlands 3 have had issues recently that cause crashes, the latest modern warfare patch for me at least has made the game more stable

My gamepass is payed gears5 still work, it's the update which crash certain games; some are affected, others dont; but it's the update of the gamepass app which caused all this mess

Sorry for that. Do you have an external hard drive plugged into your console? A corrupted hard drive may cause issues as well such as crashing games.