Celeste isn't working on gold

Please1Help1Me · Jun 22, 2023

Downloaded celeste from gold in 2019 and played it, then deleted it. I want to play it again but it doesn't show up in owned games under games with gold, and when i look it up in the Microsoft store it says i need to buy it. Every other game from gold works, i made sure the home xbox is my account, i made sure that gold is still payed, and the support bot doesn't have any solutions.

I thought that maybe I just got it from gamepass and then it got removed, but i checked and the achievements were earned in march 2019, 1 month after it was added to gold and a year and a half before celeste was added to gamepass. So i definitely downloaded and played it after being on gold and before it was on gamepass, and i still own gold since i can play other games from gold and nothing seems to be working. Any help appreciated

:)

Rostom L

Thanks for confirming mate. If your other 'games with gold' games work fine, it's possible that this particular game wasn't included in your games with gold library/collection. It could be linked or acquired by your other account if you have multiple Microsoft accounts. If you have multiple accounts, I suggest that you check them one by one.

If you believe that it was acquired on your main account, please directly contact the Xbox Support team for them to properly investigate your issue. They have the right tools and resources to assist you further in this matter. Contact them here https://support.xbox.com/en-US/contact-us.

Thank you!

Rostom L

I am afraid I don't have that information here. I believe that their phone numbers are for business users only based from the link below.
https://support.microsoft.com/topic/global-cust...

You could try to chat with Xbox Support instead. Go to https://support.xbox.com/en-US/contact-us > Contact us > Subscription & billing > I don't recognize a charge > describe the issue > Next > See contact options > Chat online. That should work.

Please1Help1Me

is there an australian number for xbox support?

Please1Help1Me

I'm using xbox series x, but first beat the game on an xbox one standard. I still have gold

Rostom L

Hi there! I'll be happy to assist you here.

May I know exactly the device/platform you're using to play the game?

Do you have an active Xbox Live Gold membership? You can confirm that by checking via https://account.microsoft.com/services. Then go to https://account.xbox.com/Profile to check if it's tied up to your correct Xbox gamertag or profile.

Thank you!

Celeste isn't working on gold