Casenr: 1031794530 - Xbox App on PC (Win 10) Can't install anything.

Discus and support Casenr: 1031794530 - Xbox App on PC (Win 10) Can't install anything. in XBoX Games and Apps to solve the problem; Hi, I know I'm not alone with this issue, but as this seems to be the only support available, I guess I have to give this a go. I already have a case... Discussion in 'XBoX Games and Apps' started by Jestrix, Nov 26, 2021.

  1. Jestrix
    Jestrix Guest

    Casenr: 1031794530 - Xbox App on PC (Win 10) Can't install anything.


    Hi, I know I'm not alone with this issue, but as this seems to be the only support available, I guess I have to give this a go.
    I already have a case number, after chatting with Microsoft Office support (it was the ONLY support I could actually get a hold off, but that's a whole other issue.)

    Casenr: 1031794530

    So I've just recently paid for Game pass Ultimate on PC, to continue after the trial period. Yesterday, when I went to play I got a message saying "couldn't find the installation, the driver with the installation could not be reached". that's where it started. I double checked that the D: drive (where I have everything installed) actually worked, and it did. I could run other programs from there, no problem. I then tried uninstalling the games in question, as technically, that shouldn't be possible if the drive was the problem. But they uninstalled, no problem.

    When I then went to reinstall the games, first it wouldn't let me, it still thought the games were installed. When I pressed play however, it took me to microsoft store app, and installation of "games services". Which was already installed. So, I did the Powershell fix, to reinstall games services. And now, that won't install either. Nor will any games EXCEPT Astroneer (for some reason).

    I have since then also tried uninstalling and reinstalling the xbox app, I've ran the computer in safe mode, I've turned off all antivirus etc, but nothing seems to work.
    I sometimes get the error code 0x000001, sometimes 0x80080005, sometimes no error code when trying to install. The games services just stays on "installing", forever, never completes.

    So what do I do now. I just payed for another 30 days of game pass ultimate, but I can't use the product, and I can't get a refund for some reason.

    Added screnshots, of the message regarding installation, but it's in Swedish so I don't know how much it'll help.


    Casenr: 1031794530 - Xbox App on PC (Win 10) Can't install anything. [​IMG]



    Casenr: 1031794530 - Xbox App on PC (Win 10) Can't install anything. [​IMG]



    Casenr: 1031794530 - Xbox App on PC (Win 10) Can't install anything. [​IMG]


    :)
     
    Jestrix, Nov 26, 2021
    #1
  2. Jamie1993 Win User

    Casenr: 1031794530 - Xbox App on PC (Win 10) Can't install anything.

    \do you have Windows 10 or 11?
  3. Jamie1993 Win User

    Casenr: 1031794530 - Xbox App on PC (Win 10) Can't install anything.

    Doing this has surprisingly helped fix the error code of 0x000001
  4. Jamie1993 Win User

    Casenr: 1031794530 - Xbox App on PC (Win 10) Can't install anything.

    Can you try downloading the 'Create Windows 11 installation media app' from the link below:

    WINDOWS 11:

    https://www.microsoft.com/en-us/software-downlo...

    At the end of the download run it and then follow the steps and at the end click on upgrade,

    Thanks

    Jamie
  5. Jestrix Win User

    Casenr: 1031794530 - Xbox App on PC (Win 10) Can't install anything.

    My computer isn't eledgible for the win 11 update.
  6. Jestrix Win User

    Casenr: 1031794530 - Xbox App on PC (Win 10) Can't install anything.

    Win 10 (says in the heading)
Thema:

Casenr: 1031794530 - Xbox App on PC (Win 10) Can't install anything.

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