Case Review Request

I'm afraid you got some bad information, then. Xbox Live Support has no method of dealing with suspensions, and Enforcement has no e-mail address that users can respond to. The Enforcement team did use the forums in the timeframe that these suspensions
were issued, but they do not any longer. Again, since they are from 2011, there is nothing they can do about them.

I was told by multiple members of support to reply to the email and spam my them to get a response

Hi Sprokey,

Unfortunately there is not way to contact the Enforcement team besides the case review and they don't have a presence in the forums either.

Can you explain what the issue is with your account? Can you not play any game online? What error messages do you see that prevents you from using this account and what makes you believe it's still banned if customer support said it's not?

Have you used other accounts on the same console and made sure it's not a console ban? Can you not play any game and have you made sure it's not a game specific ban?

Maybe we can help with the issue of not being able to use the account if it's related to anything else, but there is nothing we can do regarding any Enforcement action unfortunately.

You would have had to contact the enforcement team at the time of the suspension. Since the suspension is well over 12 months old it is no longer eligible for a case review and there is no other way to contact the enforcement team.

Phone/chat support are known for giving incorrect information regarding things they don't handle directly. They still send people to the forums for enforcement issues when the enforcement team hasn't used them for a few years.