Case review problem

Discus and support Case review problem in XBoX on Consoles to solve the problem; what happen is that my account is suspended and I tried to file a case review but then when i click the green arrow it takes me back on the Home... Discussion in 'XBoX on Consoles' started by FlipPython9349, Dec 24, 2017.

  1. FlipPython9349
    FlipPython9349 Guest

    Case review problem


    what happen is that my account is suspended and I tried to file a case review but then when i click the green arrow it takes me back on the Home screen, so I can’t file a case review

    :)
     
    FlipPython9349, Dec 24, 2017
    #1
  2. Mister Kellogg
    Mister Kellogg Guest
    Case review problem

    Hi SparrowHawk461,

    Have you been able to try a new browser or clear the cache/browsing history on your current browser? Can you please try that then let us know if you see that same loop.

    Thank you!
     
    Mister Kellogg, Dec 24, 2017
    #2
  3. SparrowHawk461
    SparrowHawk461 Guest
    Case review problem

    I am referring to my other Account that has a Permanent ban. The enforcement team have sent me a messaging requiring more info on the investigation but I cannot reply to them. When i press 'need info' it takes me back to https://enforcement.xbox.com/en-gb
    . I'm not sure what to do.
     
    SparrowHawk461, Dec 24, 2017
    #3
  4. Mister Kellogg Win User

    Case review problem

    Hi SparrowHawk461,

    Have you been able to try a new browser or clear the cache/browsing history on your current browser? Can you please try that then let us know if you see that same loop.

    Thank you!
  5. Internet Expert Win User

    Suspension case review problem

    If you are having problems with the Enforcement website, then there may be issues with the servers at the moment. You will just have to try again later.
  6. Mister Cazador Win User

    Case review

    Hi there, here is where you can sign into your account and view more info about the status of any enforcement action on your account.

    If the enforcement action was set to end today but you still have not received all privileges restored on your account, we're afraid you'll need to wait a bit longer. For example, it can take up to 24 hours for communication privileges
    to be restored on your account if you received a communication suspension.
  7. Daft Badger Win User

    case review ?

    Yep,thats correct.If the enforcement action was over 12 months ago you can't file for a case review.
  8. Danno McK. Win User

    case review ?

    I've seen other people say that you can't request case reviews for enforcement actions from more than a year ago.
Thema:

Case review problem

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