CASE #1383358130

Discus and support CASE #1383358130 in XBoX Rewards & Social to solve the problem; Hello, I'm not receiving my 8% back in rewards when I buy stuff on the Xbox one store. I talked with someone but he told me to post on the forums for... Discussion in 'XBoX Rewards & Social' started by Darkness200821, Apr 24, 2017.

  1. Darkness200821
    Darkness200821 Guest

    CASE #1383358130


    Hello,

    I'm not receiving my 8% back in rewards when I buy stuff on the Xbox one store. I talked with someone but he told me to post on the forums for more help. This pretty much tells the issues I am having.

    MART: Just to clarify, you mean you were not receiving points when making purchases in Xbox store. Would that be correct?

    ME: Correct for example I bought Tom clancy ghost recon, for about $108? I should have got back $8.64 in rewards

    MART: I see. For the Xbox Rewards, every rewards that you will be earning would be displayed on your Mycredits progress band and in Mystatement within 2 to 4 days. Once you accumulate 5000 credits or more,
    they will be converted into your local currency. 5000 rewards credits are equal to $5.

    ME: Right, I never received from my purchases....I did get $15 like a month or two ago...but I did a pre-order 3 games and get $15 back....but I never got 8% from anything I bought since Jan 2017...if I
    did its not the whole 8% like I should.

    Thanks,

    Justin

    :)
     
    Darkness200821, Apr 24, 2017
    #1
  2. Owaisqadri999
    Owaisqadri999 Guest
    X Box Cases

    Hello,
    I'm interested into why x box have big cases.
    Thank you
    Owaisqadri999
     
    Owaisqadri999, Apr 24, 2017
    #2
  3. SecondPancake
    SecondPancake Guest
    X Box Cases

    Effective cooling?
     
    SecondPancake, Apr 24, 2017
    #3
  4. Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE Guest

    CASE #1383358130

    Keep in mind that pre-orders, in-game consumables, and subscription purchases are not eligible for MyVip.

    If you made other qualifying purchases that you have not yet been rewarded for then the staff will review your account and reply to you here. They work monday - friday from 9am to 5pm PST and typically take 1-2 business days to reply.
     
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE, Apr 24, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Darkness200821,

    From our FAQ:

    What content on the Xbox Store is eligible for MyVIP?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons,
    themes and avatar items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

    Since your purchases have been mostly pre-orders and game consumables up to April, they have not been eligible for MyVIP.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    CASE #1383358130

    Hello Darkness200821,

    From our FAQ:

    What content on the Xbox Store is eligible for MyVIP?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons,
    themes and avatar items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

    Since your purchases have been mostly pre-orders and game consumables up to April, they have not been eligible for MyVIP.
  7. Murphs-A47006C9-2185 Win User

    CASE #1383358130

    Keep in mind that pre-orders, in-game consumables, and subscription purchases are not eligible for MyVip.

    If you made other qualifying purchases that you have not yet been rewarded for then the staff will review your account and reply to you here. They work monday - friday from 9am to 5pm PST and typically take 1-2 business days to reply.
  8. Mister Cazador Win User

    Case review

    Hi there, here is where you can sign into your account and view more info about the status of any enforcement action on your account.

    If the enforcement action was set to end today but you still have not received all privileges restored on your account, we're afraid you'll need to wait a bit longer. For example, it can take up to 24 hours for communication privileges
    to be restored on your account if you received a communication suspension.
  9. Daft Badger Win User

    case review ?

    Yep,thats correct.If the enforcement action was over 12 months ago you can't file for a case review.
  10. Danno McK. Win User

    case review ?

    I've seen other people say that you can't request case reviews for enforcement actions from more than a year ago.
Thema:

CASE #1383358130

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