Cartão presente [Mod Translation - Gift card]

Hey Kauan

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to redeem a gift card.

As stated by Xbox Forums Ambassador {Parity}, since your account or console region does not match that of the pre-paid code you are attempting
to redeem, you would have to return to the vender and get one for the correct region.

Even if you were to somehow redeem it onto your account, If you redeem a Microsoft or Xbox gift card in a country that doesn’t match the country associated with your billing account, you won’t be able to use those funds.

You can always try to using the
Xbox Digital Code Solution wizard to request a new code, however, you will be prompted for additional info regaurding your purchase in order to replace the code you have.

I hope this is of some use to you.

You will not be able to redeem it if it is not for your region. Take it back to where you purchased it and see if you can get one that is for your region.

Cartão Presente do Xbox

Código Desativado

-[Translation - Xbox Gift Card

Code Disabled]

Olá,gente eu comprei um cartão presente ontem e até agora ele não foi cobrado e nem esta no meu histórico de compras o que devo fazer?e também não recebi nenhum código no Email.

Please use the English language, you have a much better chance that someone will help you solve your problem. If you do not speak English, please use Google Translator. Thank you for all of us.

Hi Fuewes,

Thanks for coming to the forums. There are two different currencies. Microsoft has a currency that is added to the Microsoft account only. Then there is also Xbox currency that is added to your Xbox/Microsoft currency. When purchasing Xbox look for the ones
that say Xbox gift card.

Thanks,

Brad