Cargos adicionales a la tarjeta de crédito[Additional charges to the credit card]

x EdgHe x · Nov 22, 2019

A principios de este mes se efectuo mi facturación periodica para una de mis suscripciónes pero la tarjeta de credito con la que esta esta vinculada la cuenta caduco, la actualice y se efectuo el pago correctamente. cancele la facturación periódica.

Dias despues en mi estado de cuenta aparece otro cargo por el mismo monto, revise en el soporte y dice que cuando se vence la tarjeta de crédito factura a los dias siguientes y es lo que creo que me sucedió. Mi pregunta es si ese cargo adicional tiene "solución"?
o tengo que pagarlo de forma obligatoria?

[Translation - At the beginning of this month my periodic billing was made for one of my subscriptions but the credit card with which the expired account is linked, I updated it and the payment was made correctly. cancel periodic billing.

Days later on my statement, another charge appears for the same amount, check the support and say that when the credit card bill expires the following days and that is what I think happened to me. My question is if that additional charge has a "solution"?
Or do I have to pay it mandatory?]

:)

XBF Ezra G

Hi x EdgeHe x,

Thanks for your post. I understand you are experiencing an issue with charges made to your card via your Microsoft account. Be sure to check out your

Order History to map out where the charges are coming from and what they are for. If you see an inconsistency or error, please use the

Refund Request page to request a refund for the incorrect charge.

I hope this helps.

DanMen334

el método de pago para la promoción, no es por tarjeta de crédito?

Translation:

The payment method for the promotion, is it not by credit card?

Smwutches

Por lo general, si la promoción incluye una tarjeta prepaga, la tarjeta prepaga incluirá los 3 meses adicionales o los 3 meses adicionales los otorgará el minorista. Esas promociones no siempre están disponibles en todos los minoristas, por lo que es posible
que el minorista que lo compró no participe en esa oferta.
De lo contrario, tiene que comprar el oro directamente a través del anuncio de Xbox con una tarjeta de crédito o Paypal para calificar.

MissGeekness

Hi,

Do you use prepaid codes for Gold or do you use a Credit Card ?

If you use a credit card they will charge you if" auto renewal / recurring billing" is used.

You can check this at
https://account.microsoft.com/services/

Hola,

¿Usa códigos prepagos para Gold o usa una tarjeta de crédito?

Si utiliza una tarjeta de crédito, le cobrarán si se utiliza la "renovación automática / facturación recurrente".

Puede verificar esto en https://account.microsoft.com/services/

XBF Nestor S

Hi Luis Thank you for taking the time to bring this problem to us.

We apologize in advance for the inconvenience this has caused, but be assured that we are here to help with the problem of the charges that come in the Microsoft account. We Suggest reviewing the account Order
History to see what the charges are for, however, if the charges are not made by you, then the next step would be to

Request a Callback from one of our Xbox support specialists as They are the best equipped,
tool wise , to handle this kind of problems. Give it a try and let us know how it goes!

Cargos adicionales a la tarjeta de crédito[Additional charges to the credit card]