Cargo para verificación de tarjeta de crédito (Charge for credit card verification)

Hello Supremo,

Thank you for keeping us updated. It would help us out to know what these charges are for, and if they have already been refunded from our end. How did you request the refund? Was it through a live agent, or the

Refund Request Webform? If it was through the refund request form, you can respond to the email they sent you for more information

Hola, muchas gracias a todos por sus respuestas. : )

Les informo que esos cargos fueron hace una semana, y desde mi banco me dijeron que me contactara con ustedes (Microsoft support).

Lo que no entiendo es por que fueron 3 cargos en vez de uno solo, como sucede normalmente cuando verifican tu tarjeta de crédito.

[Edit - Translation] -

Hello, thank you very much everyone for your answers.


I inform you that those charges were a week ago, and from my bank they told me to contact you (Microsoft support).

What I do not understand is that there were 3 charges instead of just one, as it usually happens when they check your credit card.

Hola que tal, cuanto tiempo ha pasado desde que te hicieron esos cargos? Normalmente tardan entre 3 o cuatro semanas, tarda un poco. En dado caso de que ya haya pasado mucho tiempo puedes ponerte en contacto con el soporte para solicitar un reembolso. Te
dejo el link por si lo quieres pedir: https://support.xbox.com/en-US/forms/requestrefund

Saludos!

Hola, esto es normal! Suele tardar un tiempo, pero no te preocupes que es el proceso habitual cada vez que añades una nueva tarjeta de credito, te lo devolveran.

Hey Supremo!

Sometimes these holds take some time to be released. Contacting your bank may provide more details to the speed in which these transactions are handled by them.

Hope this helps!