Cargo de producto (COD Points) sin recibirlos [Product Charge (COD Points) without...

Que tal. Gracias por tu respuesta.

esta es otra compra que realice posterior a la que comentl. Esta si se pudo pero la otra transccion que hice a las 10:00:59 del dia 12 que es la cual reporto, no aparece y en mi banco si aparece el cobro de dicho servicio.

[Translation-How is it going. Thank you for your reply.

this is another purchase you make after the one you comment on. This if it could but the other transfer I did at 10:00:59 on the 12th that is the one I report, does not appear and in my bank if the charge for said service appears. ]

Hola, vea su historial de pedidos en su cuenta Microsoft si esta la compra realizada. https://account.microsoft.com/billing/orders/

Si es asi, vuelva a inicar el juego.

[Translation-Hello, view your order history in your Microsoft account if the purchase is made.
https://account.microsoft.com/billing/orders/

If so, start the game again.]

I purchased COD points through the Virtual Store and it charged my bank account for the points but they were never added to my activision account. Am I missing a step or do I need to request a refund for my money?

J’ai fais un payement pour des pounts cod que je nai pas recu, 19,95€

checa en mis pagos y facuracion desde pc en tu cuenta de microsoft para que veas en que se realizo el cargo, aunque debería ser epic quien te resuelva, ya que fue en su tienda donde se hizo el cargo, seria buena idea que pusieras una clave de paso para evitar
que desde tu cuenta se hagan cargos sin autorización.

[Translation]

check on my payments and facuration from pc in your microsoft account so that you see that the charge is done, although it should be epic who solves you, since it was in his store where the charge was made, it would be a good idea that you put a passkey
to prevent it from your account charges are made without authorization.

Hello,

Sorry to hear this. As this is a billing issue you'll need to contact a Microsoft Agent via phone support for more assistance.

Please see here for contact details: support.xbox.com/contact-us