Card Charged but Game Pass Ultimate still not paid

Discus and support Card Charged but Game Pass Ultimate still not paid in XBoX Games and Apps to solve the problem; Hi, I am having trouble when paying my Game Pass Ultimate subscription, I am using my debit card (VISA), I am having due to pay the Game Pass Ultimate... Discussion in 'XBoX Games and Apps' started by Fajar Alif, Jan 30, 2025.

  1. Fajar Alif
    Fajar Alif Guest

    Card Charged but Game Pass Ultimate still not paid


    Hi,

    I am having trouble when paying my Game Pass Ultimate subscription, I am using my debit card (VISA), I am having due to pay the Game Pass Ultimate at 24th June 2024 but I forgot to put some money in it and tried to pay the subscription on 25th. I tried to pay the subscription, my card got charged and the order on the Xbox console screen said the payment failed, few hours later I can see the order history on the Xbox & on the web and said that my payment failed.

    What can I do for that? waiting 24-72 hours, or asking a refund if possible and try to make a payment again.

    :)
     
    Fajar Alif, Jan 30, 2025
    #1
  2. kyle_m4496 Win User

    Card Charged but Game Pass Ultimate still not paid

    Hi Fajar. My name is Kyle and I'm an independent advisor.

    Thank you for posting on the Xbox Communities Forum. I understand how frustrating it must be that you are experiencing issues renewing your Game Pass subscription.

    Sometimes, when a purchase fails, the money is still taken from your account as a pending charge. However, as there is no complete purchase associated with this pending charge, the money will be automatically refunded to your bank account within 5-7 days.

    You can try purchasing Game Pass again now, or wait for the money to be refunded. Please reach back if you have further questions.

    Thanks,
    Kyle
  3. SailormoonGirl6 Win User

    need to renew subscription

    Hi I just did the same thing to my XBox Game Pass Ultimate.

    I was on month to month program but I had a gift card XBox Game Pass Ultimate. I went to my account at:

    https://account.microsoft.com/services/

    I login to check when my subscription is about to charge, I went to a menu that says:

    Service & Subscriptions

    This took me to all my subscriptions.

    Find the: XBox Game Pass Ultimate

    under the title you will see the word: Manage

    click it...

    For me I cancelled my billing 2 days before it charged my card. I wanted to switch to pre-paid cards

    For you can use another credit card, paypal or Microsoft funds or gift card. It gave me options to change cards.

    I just checked it a few min it works.

    Be Safe..
  4. Scott Haynes Win User

    What will I be charged to switch from regular game pass to ultimate game pass

    I'm talking about a one month's worth of regular game pass being upgraded to ultimate if I just bought regular game pass 3 days ago and changed my mind that I wanted to upgrade to game pass ultimate why wouldnt they just charge me the difference which if regular game pass is 12 dollars after tax and ultimate is 18 why wouldnt I just be charged 6 dollars or why cant they cancel the regular game pass charge or refund it and charge me the 18 for the ultimate instead ..itd would be absolutely dumb to of just paid 12 dollars three days ago for regular game pass and then if I want to upgrade be charged a whole new 18 dollars to upgrade
  5. Njal the Blue Win User

    xbox game pass

    Unfortunately to subscribe to Game Pass Ultimate, you will need a payment method for the monthly subscription. As yet you can not soley purchase with pre paid cards.
  6. Smwutches Win User

    Game Pass Ultimate if I already have Gold

    Not if you bought Game Pass Ultimate and not just Game Pass. As previously stated in this thread, if you bought Game Pass Ultimate, the Gold you had purchased would have been converted to Ultimate as well since it includes Gold, which would have given you a year of Ultimate. Since your Gold was cancelled in order to convert it, cancelling Game Pass Ultimate cancels everything. In those cases, you want to just turn off auto-renewal. That allows you to keep the full subscription time you paid for without charging you again.
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Card Charged but Game Pass Ultimate still not paid

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