Car x drift racing

jacobstorey1 · Dec 23, 2021

My game just completely reset? I’ve tried restarting the Xbox no luck. Reset the game.

following the instructions to delete the local saved game data and supposedly it would reload. It did not. What else do I do? I have 100s of hours into this game and would be impossibly to get all the content I have back.

:)

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly perform an extended power cycle and reset your network hardware to re-sync your cloud data.

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

If that didn't work, kindly try to uninstall and reinstall the game.

JustinTataranowicz

Hey what should i do if I can’t play online, I’ve done tons of work on single player, go to play online and it just loads forever and then says error. Don’t wanna lose all my cars man so been resisting deleting the game

jacobstorey1

Have tried this and many other methods. There is no luck.

Francia J.

In this case, you may need to reach out to the game support in that way they can provide advanced troubleshooting steps. Here you go: https://carx-online.com/

XBF Zineb F

Hello there @jasonbindley, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. The crashing or freezing of a certain game/apps is generally related to the network which is why I will provide you with the official link to all the troubleshooting steps that can help sort
this out for you. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your
console.

In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out.

The link: https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-network-connection

In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash,
and game freeze related issues:

The link: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

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Car x drift racing