Captures removed

Discus and support Captures removed in XBoX Games and Apps to solve the problem; I didn’t see the email that captures get removed. Is there any way to get them back? c1db0452-925f-40a4-8058-83726780c97f Discussion in 'XBoX Games and Apps' started by Alex W8, May 4, 2025.

  1. Alex W8
    Alex W8 Guest

    Captures removed


    I didn’t see the email that captures get removed. Is there any way to get them back?

    :)
     
    Alex W8, May 4, 2025
    #1
  2. Mario.H.P. Win User

    Captures removed

    Hello, Alex! My name is Mario and I welcome you to the Microsoft Xbox Community!

    I can understand your concern and please don't worry I am here to help you.

    Unfortunately there is no option to do that. I'm sorry I can't give you better news.

    Captures can be deleted after 90 days and after that cannot be recovered.

    More information about that here: https://support.xbox.com/en-US/help/games-apps/...

    In the following link you can send your comment or suggestion to the Xbox team: https://support.xbox.com/en-US/help/account-pro...

    Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.
  3. Christyna64 Win User

    Xbox live friends

    I think this would be a great addition to the Xbox. It's the same with captures, we have to do one at a time. There is no select all for friends or captures to remove them.
  4. AngelObullets Win User

    Netflix won't work after streaming.

    I wonder if it's detecting the capture card and is fully cutting off due to that. How about after streaming removing from capture device and back to the back of the tv?. This is screaming at me a lock due to detecting a capture device for some reason.
  5. Crypt Boss Win User

    I can't find my captures..

    Same thing here, sometimes your Xbox removes old captures if not saved on the cloud (Xbox live) any new capture will remove the old ones you had if you don't have enough space.

    Check back after a while, if the problem is still there contact Xbox support via social media.
  6. dempup Win User

    Why would Microsoft think it was a good idea to delete peoples captures that they've been saving?

    Hey Doh67.

    Thank you for reaching out to the forum. There are some limitations on screenshots and video capturing.

    • You can upload up to 10 GB of captures to Xbox Live. Once you reach those limits, the oldest captures will be removed as you save new ones (first in, first out).

    • Any game clip or screenshot uploaded to Xbox Live that gets no views in 30 days will be deleted. Viewing it yourself counts as a view, and saves a capture from deletion.

    • Captures you don't upload to Xbox Live will remain on the console they were recorded on.

    • Xbox One consoles hold up to 800 MB of screen shots and 8 GB of game clips. Once you reach those limits, the oldest captures will be removed when you save new captures (first in, first out).

    That might be the reason for your current issue.
Thema:

Captures removed

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