Can’t verify my main account

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello David, if you are referring to the exchange of your old security information for a new one, you have to add a new number or email, but for this the account automatically enters a 30-day quarantine for the information to be updated in the system.

Microsoft account security info & verification codes

https://support.microsoft.com/en-us/account-bil...

That account literally has half my life in it. Please help me find a way to get it back. Please.

Also I’ve used the same device every time in the same location I’ve always used them. I want my stuff that I paid for back in my possession.

Hi. My name is Brilliant and I would love to help you today.

Account recovery is only done by the system. There is no support that can assist you with that besides leading you to the same steps that you have already taken. You can try complete the form using a device you have previously used to sign in to your account and in a location where you commonly use that device and we will recognize it, such as your home or office.

It is recommended that you first go to the Help with the Microsoft Account Recovery Form at: https://support.microsoft.com/accou...ccount-recovery-form-b19c02d1-a782-dee6-93c3- dc8113b20c42 before filling out the form.

When you are ready, you can fill out the form at: https://account.live.com/acsr.

If you're still unable to recover your account using the form, your account may be lost forever.

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Community Moderator