Can't use Windows Hello or Camera with Kinect V2 on PC

Ole203 · Dec 4, 2022

Hello, i bought a Kinect 2 and a Adapter for the pc that i have a webcam and can use windows hello. But i can't get it to work. In the Kinect Studio everything works fine but Windows Hello just says "There was a problem. The camera could not be activated. Be sure that the camera works functionally" (I tried translating the message into english because my Windows is set to germany, like I am. The original error is: "Es ist ein Problem aufgetreten. Die Kamera konnte nicht eingeschaltet werden. Vergewissern Sie sich, dass sie ordnungsgemäß funktioniert.") I tried everything from reinstalling drivers and updating the system but nothing worked for me. What now?

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Ole203, I did a quick search on your question and found something that might help.

It is also important that your Windows has the latest updates for version 22H2.

"After your computer reboots, open the Settings app using Windows + I keyboard shortcut, go to Accounts > Sign-in options, and setup Windows Hello. Lastly, it's important to note that the Kinect sensor must be plugged into a USB 3.0 port in your computer as it's required for the device to work properly."

How to use Xbox One Kinect to setup Windows Hello in your Windows 10 device

https://pureinfotech.com/how-xbox-one-kinect-se...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Mister Mascot

Hey there Nixe Ahn,

Using that adapter you, should be able to hook the Kinect Sensor up to an Xbox One S console. The

FAQ guide for the Kinect for Windows v2 would suggest that when using the adapter the sensor should work on an Xbox One console, or Xbox One S console using the adapter since functionally it can be used in the reverse scenario.

From the FAQ

If you already own a Kinect for Windows v2 sensor, please be assured that our support for the v2 sensor remains unchanged and you can continue to use it for both commercial and non-commercial uses. If you don’t have a Kinect for Windows v2 sensor, we encourage
you to purchase the Kinect for Xbox One sensor and Kinect Adapter for Windows—which together, are functionally identical to the v2 sensor for developing and running Kinect for Windows v2 applications. We no longer manufacture Kinect for Windows v2 sensors
and have sold out of existing stock."

Microsoft has consolidated the Kinect for Windows developer experience around the Kinect for Xbox One sensor and is no longer producing the Kinect for Windows v2 sensor. We encourage developers who do not already have the v2 sensor to use the functionally
identical Kinect for Xbox One sensor and Kinect Adapter for Windows to create interactive v2 solutions and applications. The adapter enables you to connect a Kinect for Xbox One sensor to Windows 8.0, 8.1, and 10 PCs and tablets in the same way as you would
a Kinect for Windows v2 sensor. Since the Kinect for Xbox One and Kinect for Windows v2 sensors are functionally identical, the Kinect for Windows SDK 2.0 works exactly the same with either."

So by this information you should be able to use it without any issues, since it works in the reverse scenario.

I hope that helps to clarify things for you.

XBF Diego M

Hey Foster,

So it seems you would like to connect a Kinect to a PC.

All the information you need to set up and download the software can be found on these following links:

It must be the Kinect for Windows or Kinect for Windows v2. Xbox One Kinect cannot connect to a PC without an adapter.

XBF Diego M

Hi milter,

Thank you for coming to the Xbox forums. I'd be happy to answer that.

Unfortunately the Kinect for Windows v2 will not work when plugged into an Xbox One console. It was designed to work with Kinect software for Windows intended for developers that is not present on an Xbox One console, even if using the adapter. The Kinect
for Xbox One is functionally the same as the Kinect for Windows v2 and can work on Windows with an adapter because the Kinect for Windows v2 does not come with the included software and you have to download this software online from

here, so the Kinect for Xbox One can use the same software on a Windows PC but not vice versa.

XBF Brad A

Hello Jorge,

Thanks for reaching out to the forums. We understand you have question on using Kinect on Windows 10. Here is a guide for

setting up a Kinect on Windows PC. Only bad part, is you need the Kinect adapter, which are almost impossible to find.

Hope this helps.

Brad

Can't use Windows Hello or Camera with Kinect V2 on PC