Can't use my old gamertag

Hi King Krondoe





Greetings!



Thank you for posting in Microsoft Community.



Upon reading the description you have posted, it seems that you have an issue with Xbox wherein you want to know why there is a different email address that is currently using your Old gamertag.



Let’s work together in finding the best solution to this issue.



For me to better understand the issue, I’d like to ask a few questions:

• Does your old gamertag have any Suffix included in it? Note: Just answer yes or no for this question. Do not provide the specific name of the old gamertag that you own.

• What is the specific date of the email you had received that the shows your gamertag was created using your current email address? If possible, kindly please provide a screenshot. Just exclude any sensitive information to protect your own data privacy.

• On what specific device did your old gamertag show?

• Have you already tried to check the information on how Gamertag works and how you can change it from this support article link: Xbox gamertag FAQ | Xbox Support?





In the meantime, we would like you to provide us with some answers first to the questions above. In order for us to provide you with a more accurate solution.



We look forward to your reply,



Sincerely

Khou Sun

Microsoft Community Moderator

Hello



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.





Sincerely

Khou Sun

Microsoft Community Moderator

The tag isn't always freed up instantly so keep trying,it can take a couple of days sometimes.

The tag will have to be 12 characters or less as well.

I was actually trying to create a new Xbox Live account using my old gamertag, since the old Xbox live account had been purged due to inactivity. I've since spoken to some Microsoft account reps, and they found that my old gamertag is somewhat of an anomaly
and are working to fix the problem.

I can still play all of my games associated with that gamertag on my Xbox360, but I can't play some of my PC games that use Games for Windows Live and the same gamertag. It's not a huge inconvenience, but it just stinks that my Live account got deleted
and the old gamertag won't allow me to create a new Live account using that tag.

Hello I had a problem on my old account but I can't use it anymore what should I do and what do I need to use my old gamertag would you able to help me