cant use credit on my microsoft account.

Please check your microsoft account balance online at https://account.microsoft.com/billing/orders and see if you have a balance. Once you clarify you do have a
balance, you should go to the xbox store either online at www.xbox.com, or directly through the xbox console. Make sure you are signed in with your account (or your sons account, depending on which account you redeemed the card with). Once you are in the store,
click on the game that you want, and buy the game.

Can you please explain what happens when you attempt to purchase items on the console?

If it is asking for an alternate payment method then that is just in case your purchase goes over the amount you have in currency. It will always use the currency first.

Currency cannot be used to purchase items from the website.

Currency cannot be used to purchase memberships.

If your gamertag is not set for the same region (country) than the currency was originally intended for then you will need to migrate your gamertag to the country in question in order to use currency.

Well my Currency is higher than the Price.

Microsoft is predatory. They took $100 dollars from me as an xbox gift card. I spent 4 hours on the phone asked for a supervisor never gave me a supervisor. I asked to file a complaint never got an email for that.

I had $100 credit on my xbox account in my name only and I could not buy what I wanted or gift it to my son which is was his hard earned money that he gave me to buy him a gift card. I am going to escalate this tomorrow because xbox is not available for
any kind of support. it was Alan whom I talked to and never let me talk to a supervisor. I am furious at Microsoft they are predatory and I am going to file a complaint with the my bank and the dept of finance if they don't make this right and give me a xbox
card.

Hi, Mateus Fontana, you have not given a reason why a user cannot purchase the app using Microsoft credits. It is not good enough to just say that it cant be done. If it is not possible then how do i transfer the credit back to my bank account?