Can't use "Add a child" or "Manage Family Members" to add my 13 year old to my Xbox Series X

Discus and support Can't use "Add a child" or "Manage Family Members" to add my 13 year old to my Xbox Series X in XBoX on Consoles to solve the problem; I just bought my first XBox Series X yesterday and I set up my account (I have an Xbox Game Pass Ultimate). Worked fine. Then I added my 9 year old... Discussion in 'XBoX on Consoles' started by sshults, Dec 14, 2020.

  1. sshults
    sshults Guest

    Can't use "Add a child" or "Manage Family Members" to add my 13 year old to my Xbox Series X


    I just bought my first XBox Series X yesterday and I set up my account (I have an Xbox Game Pass Ultimate). Worked fine.

    Then I added my 9 year old and my 13 year old using the same method - they have their own email addresses (Gmail) and they gave me the 4 digit codes that were sent.

    When I go into "Manage family members" only my 9 year old shows up. His stuff is working fine. My 13 year old is not here.

    If I got to "Add a child" my 13 year old shows up. I click on him, it logs him in (completely with Hi XXXXX!) and then says: "Try that again. There was a problem. Please try adding that person again."

    I've restarted the XBox. I've also removed his account from the Xbox and then gone into "Manage family members" to add his email & password that way but it still doesn't show him as a family member.

    I'm stuck and really need help!

    :)
     
    sshults, Dec 14, 2020
    #1
  2. sshults Win User

    Can't use "Add a child" or "Manage Family Members" to add my 13 year old to my Xbox Series X

    I figured it out - I went into the Microsoft Family Safety website ( https://account.microsoft.com/family/ ) instead of going through the Xbox settings and I was able to add him there and then go into the Xbox to manage some settings.
  3. XBF Brad A Win User

    My Microsoft account is a Child account but it is not part of a Family account

    Hi there Nixinova,

    Thanks for the reply. In reference to your question, I recommend checking out this resource article with the steps on how to add a family member :




    Try this out and let us know the results.

    Brad
  4. XBF Crystal P Win User

    Parental Controls?

    Hi there Marius,

    Thanks for the reply. In reference to your question, I recommend checking out this resource article with the steps on how to add a family member :


    Try this out and let us know the results.
  5. XBF Javier R Win User

    Restriction parentale [Translation - Parental Restriction]

    Hello Antoine,

    If there is not currently a parent account in existence, it would be best to create one, and then follow our
    Add a new member to your family on Xbox One as well as our
    How to add a child to a family account
    for specifics on adding a child account.

    Try these for us and let us know if this works.

    Best wishes!
  6. XBF Brad A Win User

    Xbox live parental control settings

    Hi LukaDe,

    Thanks for reaching out to the forums. We understand you are having issue with privacy settings. If you are a child account, you will need to add a family member as a parent.
    In reference to your question, I recommend checking out this resource article with the steps on how to add a family member :

    Troubleshoot changing online safety and privacy settings


    Try this out and let us know the results.

    Brad
Thema:

Can't use "Add a child" or "Manage Family Members" to add my 13 year old to my Xbox Series X

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