Can’t upload or delete captures

Hey Owen!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

If I may ask, are you trying to upload or delete captures via Xbox console or via Xbox app?

Also, may I know when was the last time you attempted to upload and delete captures?

Kindly give it 24 hours to have it sync in the Xbox Live server, however, if it doesn't work, please perform a power cycle before deleting them again.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Make sure that you're deleting them from the "Xbox Network"

1. Press the Xbox button to open the guide.

2. Go to Capture & share, and then select Recent captures > Show all.

3. Select On the Xbox network in the first dropdown box.

4. Select the clip you want to delete.

5. Press the A button, and then select Delete.

Please take your time and let me know if it works.

Reference link: https://answers.microsoft.com/en-us/xbox/forum/....

Hi there UglyChips, thanks for reaching out.

When your son goes to "Manage Captures", is he deleting them via the "On this Xbox" option via the drop-down menu to remove them from his console?

If he deletes the ones under "Xbox Live", he'll need to select the option to remove the clips from everywhere i.e. both Xbox Live and on his Xbox.

Please let us know if you have any additional questions about that.

I'm Samy an independent advisor.

Welcome to the community. How are you, Mary?

I saw several reports about it today and tested it here and the same happens. I don't think it's a problem on our side but it seems to be a server problem. The problem should probably be resolved soon. I recommend waiting, thanks for your patience.

On your console Home Guide menu select Capture & share > Recent captures >Show all >Manage captures

That will show you your captures you have uploaded to the Xbox network. You can change this to captures on this console to show those captures.

If you change the look on screen to small icons (press 4 squares) you will have other options as well as a delete choice.

Looking at this screen outlay, on console captures will inform you if they have been uploaded to the Xbox network or not.

Captures on the console that have been uploaded to the xbox network can be deleted from the console if you want. Be aware that there is a finite available space on the console for captures that fills up very quickly if you make a lot of clips and/or screenshots.

Uploaded Captures on the xbox network can also be deleted.

I use the sort option and delete captures regularly from both my console and Xbox network to keep my captures manageable.

Hi Alexkatbat! My name is Ricardo an independent advisor ready to help you with this situation!

When you make a capture, the file that represents it exists only on your console. Uploading your captures to the Xbox network is helpful for two things: viewing your captures when you’re using a mobile or PC app from Xbox, and sharing your captures.

Automatic uploading is standard, but in case you need to turn it on, press the Xbox button  to open the guide, and then go to Profile & system > Settings > Preferences > Capture & share > Automatically upload.

To upload a capture that wasn’t uploaded automatically, select the capture, and then select Upload.

Things to keep in mind

You can upload up to 10 GB of captures to the Xbox network. Once you reach those limits, you’ll need to delete existing captures to upload new ones.

Any game clip or screenshot uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion.

Captures that don't get uploaded to the Xbox network will remain on the console they were recorded on.

All this information it's available on support site

https://support.xbox.com/en-US/help/games-apps/...