Can't upgrade...

Discus and support Can't upgrade... in XBoX Games and Apps to solve the problem; I've had the 360 version for over 2 years, played online TONS, even few times over the past few days, cannot get the upgrade price. I talk to microsoft... Discussion in 'XBoX Games and Apps' started by GorrTheButcher, Sep 7, 2014.

  1. GorrTheButcher
    GorrTheButcher Guest

    Can't upgrade...


    I've had the 360 version for over 2 years, played online TONS, even few times over the past few days, cannot get the upgrade price. I talk to microsoft in hopes of being able to play a game that was released on FRIDAY this weekend, they send me to mojang,
    they're closed on the weekends.

    is it really just impossible to get help with this? have any of you been able to get microsoft to actually help? will microsft do a damn thing or are they just passing the blame?

    :)
     
    GorrTheButcher, Sep 7, 2014
    #1
  2. SavageSalad
    SavageSalad Guest
    Can't upgrade

    If you have used multiple Debit/Credit cards on your account, You may have outstanding balances on a previous card. You will have to transfer the fees from the old card to the current one to be able to purchase more membership. To do this, go to
    https://billing.microsoft.com and click on the card with outstanding balances.
     
    SavageSalad, Sep 7, 2014
    #2
  3. Mister Gwyther
    Mister Gwyther Guest
    Can't upgrade

    Can you be a lot more specific about what you are trying to do and what you experience when you try? Thanks!
     
    Mister Gwyther, Sep 7, 2014
    #3
  4. nrgizer36
    nrgizer36 Guest

    Can't upgrade...

    Let's see what happens on Monday. ...I hope
     
    nrgizer36, Sep 7, 2014
    #4
  5. SavageSalad Win User

    Can't upgrade

    If you have used multiple Debit/Credit cards on your account, You may have outstanding balances on a previous card. You will have to transfer the fees from the old card to the current one to be able to purchase more membership. To do this, go to
    https://billing.microsoft.com and click on the card with outstanding balances.
  6. Mister Gwyther Win User

    Can't upgrade

    Can you be a lot more specific about what you are trying to do and what you experience when you try? Thanks!
  7. Lucas Lauer Win User

    Can't Upgrade.

    In this case, since the error you mentioned shows "SameDayUpgradeNotSupported", I believe you should be able to upgrade today or within a few days. Maybe the system thought you were trying to get an advantage by subscribing to Game Pass, then to Ultimate again - since the Game Pass would convert to Ultimate and give you one month worth of Ultimate paying less.
  8. Lucas Lauer Win User

    Can't Upgrade.

    How long have you been a Game Pass subscriber? And are you trying to use a payment method from the US?
  9. Lucas Lauer Win User

    Can't Upgrade.

    Hello, BuddderTK. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    Would you please share the exact error you are receiving? Also, may I know what country do you live in?

    Waiting for your reply.
Thema:

Can't upgrade...

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