Can't upgrade Xbox Live Gold to Game Pass Ultimate

Discus and support Can't upgrade Xbox Live Gold to Game Pass Ultimate in XBoX on Consoles to solve the problem; When I try to buy the upgrade, either through the site or the Xbox, I get an error. "It looks like something went wrong, but we can help. Contact... Discussion in 'XBoX on Consoles' started by Jonny eh, Nov 19, 2020.

  1. Jonny eh
    Jonny eh Guest

    Can't upgrade Xbox Live Gold to Game Pass Ultimate


    When I try to buy the upgrade, either through the site or the Xbox, I get an error.

    "It looks like something went wrong, but we can help. Contact Microsoft Support at support.microsoft.com"

    But when I go to that site, and go through the menus, I'm told they don't offer phone or chat support for subscription issues.

    Any ideas?

    :)
     
    Jonny eh, Nov 19, 2020
    #1
  2. Kimberly AnneTecson Win User

    Cancelled Game Pass, now my Gold is gone..

    Hi,

    Once you upgraded to Xbox game pass ultimate, your Xbox live gold will be carried over to Xbox game pass ultimate. For example, if you have Xbox live gold for a year and you upgraded it to Xbox game pass ultimate, your Xbox live gold and xbox game pass for
    console and PC will also be good for 13 months (12 months Xbox live gold+1 month upgrade Xbox game pass Ultimate). If you cancelled the Xbox game pass ultimate, automatically your Xbox live will also be cancelled since it is already merged to the Ultimate.
    You need to contact Xbox Support to reinstate your lost membership.

    To contact them, please go to this site:

    https://support.xbox.com/en-US/contact-us
  3. DEATHPHANTOMG49 Win User

    Xbox game pass/xbox live

    If You Get Game Pass Ultimate It Will Convert Your Xbox Live Gold 1 Year Into Game Pass Ultimate For The Remaining Time Left On Your Year Subscription. So For Example If You Have Xbox Live Gold Paid For A Year And You Upgrade To Game Pass Ultimate It Will Convert It To One Year Game Pass Ultimate Or However Many Months You Have Left Of Your Subscription.

    (Make Sure It Says Upgrade To Game Pass Ultimate So It Will Convert Your Gold To Game Pass)
  4. Viper7Gamer Win User

    Xbox game pass ultimate

    You can add the Xbox Live Gold and Game Pass code then upgrade to Ultimate. The Ultimate will automatically be extended by the amount of months of the Xbox Live Gold plus the amount of months of the Game Pass code.
  5. AridLizard Win User

    Account

    did you upgrade to Game Pass Ultimate after getting the code for 12 months Live Gold?

    if you upgrade it will say that the Live Gold is cancelled.

    if you did upgrade, check that your Game Pass Ultimate is active.

    if it is active then everything is working as it should be and you will still have all the features of Live Gold, but they will be under your Game Pass Ultimate subscription instead.
  6. AridLizard Win User

    About game pass ultimate.

    the upgrade from Xbox Game Pass to Game Pass Ultimate combines Game Pass with Xbox Live Gold, that is why Game Pass Ultimate costs more than standard Game Pass, and the combined cost is cheaper than having Live Gold and Game Pass as separate subscriptions
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Can't upgrade Xbox Live Gold to Game Pass Ultimate

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