Can’t upgrade to gamepass Ultimate

Discus and support Can’t upgrade to gamepass Ultimate in XBoX Sales and Promo to solve the problem; Hello guys i have a problem while trying to upgrade my gold sub into gamepass ultimate... i got the message “you are trying to downgrade your current... Discussion in 'XBoX Sales and Promo' started by RoIIo89, May 17, 2020.

  1. RoIIo89
    RoIIo89 Guest

    Can’t upgrade to gamepass Ultimate


    Hello guys i have a problem while trying to upgrade my gold sub into gamepass ultimate...

    i got the message “you are trying to downgrade your current subscription”

    the fact is that i m trying to upgrade to gamepass ultimate and not to downgrade it..

    how can i solve this?

    thanks

    :)
     
    RoIIo89, May 17, 2020
    #1
  2. AridLizard Win User

    My Xbox live has been cancelled

    did you upgrade to Ultimate Gamepass then cancel the Ultimate Gamepass?
  3. TITAN Regiis Win User

    Can’t upgrade to gamepass Ultimate

    I suggest contacting MS Support and also check your MS account for subscription details.
  4. Albert X Win User

    Can’t upgrade to gamepass Ultimate

    For billing and purchase issues please contact support via chat or by requesting a call back on the link provided :

    https://support.xbox.com/
  5. ngocphi Win User

    Can I get a refund as I just bought the normal game pass but want to upgrade to the ultimate version but already spent £8 and then another £12 for ultimate.

    Oh dear lord NOOOOO

    DONT CLICK REFUND AT ANY COST pls don't listen to the IA

    you upgraded your gamepass to ultimate and the time was converted canceling the gamepass

    The time was added to your ULTIMATE at the conversion rate

    Canceling or refunding the ultimate will end badly ypi forfiet the upgraded time and only get the upgrade cost for ultimate enot the full amount back as gamepass was upgrade
  6. FatalDarkprince Win User

    Game pass

    Hello there, first open up your gamepass app and see if you dont already have gamepass ultimate or unless your regular gamepass is expired. If it doesn't let you upgrade from console, try the browser website or buy a gamepass ultimate giftcard and redeem it. It will automatically upgrade it to ultimate. Hope this helps!
Thema:

Can’t upgrade to gamepass Ultimate

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