Can't update Windows (10) or Sign Into Xbox App (have tried many solutions)

Hi,

Issues signing in to your Xbox account on the Xbox app in Windows 10 can occur if the app is outdated. It can also be a possible issue with the permissions set for your account in accessing the apps installed on your computer.

To properly isolate your concern and provide you an appropriate solution, please clarify the information below:

• Did the issue start after an update?
• Have you tried using a different account to sign in on the app?
• Are there any error messages when you tried to sign in to the app?

I've tried every solution out there but none of them was a patch for this specific issue in windows 10. The app and windows are updated.

Do you have the link to it?

Hi,

The login credentials of your Xbox profile and your Windows 10 user account, the date and time settings of your device, and updates available for the Xbox app and the Windows 10 computer are some factors that we have to consider when troubleshooting issues
signing in to the Xbox app on Windows 10. Answer the following questions and we'll provide you a number of solutions to resolve this issue:

• You've mentioned that you're not able to sign out, are there any error messages you're getting when you click
  Sign Out?
• Have you made any changes to your device before encountering this issue?
• Is the Microsoft account currently signed in to the Xbox app the same with the Microsoft account you're using on your Windows 10 device?

In the meantime, we recommend running the Windows apps troubleshooter provided on this

link. This can help in resolving issues regarding applications downloaded from the Windows Store.

If the same instance occurs, kindly follow the steps provided on this
link on how to check for updates for apps and games from Windows Store. Search if there are any updates available for the Xbox app.

See
Fix problems signing in to the Xbox app for more troubleshooting solutions that you can perform.

Hi,

An interruption with the Xbox Live server and failure to authenticate the Xbox login information are possible reasons as to why you can't sign in to the Xbox app on Windows 10. Kindly answer the following questions for us to advise the best approach in resolving
this issue:

• Are you using the same Microsoft account to sign in to the Xbox app and your Windows 10 PC?
• Have you made any changes to your device or to your Xbox account before encountering this issue?
• Have you tried signing in to other built-in Windows apps like the Store app to check if the same issue occurs?

To determine if your Xbox profile is working properly, we suggest that you sign in to Xbox.com. If you can sign in, that means your profile is all good. Otherwise, follow the on-screen prompts on how
to update your account information.

We also recommend running the Windows apps troubleshooter provided on this
link. This can help resolve issues with Windows 10 apps. Click this
link to proceed.

Hi,

A corrupted profile data or a server error are usually one of the reasons why you are experiencing this issue. We need you to answer the following questions so we can gain a better understanding of your concern:

• Have you tried signing in your account to the Xbox app on a different Windows 10 device and check if the same instance occurs?
• Have you tried signing in a different account to the Xbox app and check if the same instance occurs?
• Have you made any changes on your Windows 10 device prior to this case?

In the meantime, perform the following solutions that can help resolve your concern with the Xbox app on your Windows 10 computer:

Solution 1: Run the troubleshooter for Windows apps

Check out this
page and follow the prompts on your screen.

Solution 2: Check for updates for apps and games from Windows Store

Click this
link and perform the steps provided.

Solution 3: Check your device for Windows software and driver updates

To check for the latest updates for your Windows 10-based device, perform the instructions provided

here.

Solution 4: Sign in as a different user

1. Press the Windows button on your device or keyboard, or select the Windows icon from the bottom-left corner of the main screen.
2. Select your account name from the top-left corner of the menu, and then select Switch account.
3. Sign in with an account other than the one you were using.
4. Access the Xbox app and check if it now works correctly.

Solution 5: Uninstall and reinstall the Xbox app

1. Type Windows Powershell in the search box.
2. Right click Windows Powershell and select Run as administrator.
   
3. Copy and paste the following command: get-appxpackage Microsoft.XboxApp | remove-appxpackage
4. Press Enter.

Restart your Windows 10 device to refresh and sync all changes made. Then, download and install the Xbox app

here and check if it works correctly this time.