Can't update my system from .2833 to .2840.

I got hacked too yesterday he spent my 2840 points and changed my password,im about to call microsoft support

Hello Jenna, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist with this

I'm sorry to hear you're not able to update your console. May I know which one do you have?

And, what happens when you try to update it? If an error appears, what message or code are you receiving?

The answer I got was "Your save file which includes progress and in game items on Steam is completely unique and separate from any pre-existing save file that's associated with your Xbox Live gamertag, due to technical limitations."



I thought it would be ok because I had to login to Steam on my friend's PC (who still has the game) and wait for the save to be downloaded and then transfer it to my PC. The problem is that I DON'T even have access to the save on STEAM. I mentioned this in the ticket but it has a 404 error.





BUT:

I managed to resolve some of the issues I've been experiencing (including taking my hard drive to a different Xbox in order to promote my account), but there's one last obstacle preventing me from using my Xbox normally. I heard from Xbox support that the
most recent system update comes in two parts: the main system update, and a small secondary system update that is set to automatically download and install once the main update is complete. The network here automatically blocks this secondary update from downloading,
and I can't change the network settings (I'm currently at a university, so I can't change the network settings myself, and all of the IT and network staff here have pointedly ignored my requests to meet with them and discuss this issue). With the help of Xbox
Support, I was able to download the main system update onto a flash drive and install it to my Xbox, but the system does not work properly without the secondary update. Is there any way that this secondary system update could be downloaded onto a flash drive
via a computer or another console and then installed onto my Xbox?

The problems listed are:

Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox LIVE Connection.

Can't install the update. The disc is unreadable.

Can't read the update from the disc. Please reinsert the disc to continue the update.

These do not fit the description. However, I have tried all steps 1-5 and it did not fix my problem.