Can’t unmute my friend that i never muted

Hi,

There is currently an active service alert for the Party function. This includes the mute functionality.

The team are working on this at the moment. You can keep up to date by checking https://support.xbox.com/en-GB/xbox-live-status.

HP

I also have this issue and so does my son. He has a friend and his friend is unable to unmute him. He didn't place him on mute in the first place. He tries to unmute on his friends list but it just reverts back. I have his friend on my list and he is muted
under my account....through choice . But I too can't unmute him now. Tried on my friends list, reverts back to muted. Tried by going under my profile, going to following, selecting muted, unmuting him there.....still the same.

Anybody got any ideas? Could Fortnite have anything to do with it? Tried going in to party, then going to in game chat, leaving it for 10 secs, going back to party and unmuting. Has worked for some....not for me. Please, help me. my son won't stop moaning
about it. Is it something that just resolves itself or is that it?

I learned recently that if you turn on a parental control setting, you can’t hear non friends and they can’t hear you or see your online status; I suppose be able to message you either. I didn’t know this was a thing till I noticed someone I don’t recall ever muting appeared as if I had muted them; but didn’t say unmute under their profile.

yes, or i do get in a party and my and my friend are muted and we cant unmute eachother

Yes, I'm having the same exact problem. I muted a friend to concentrate on gaming and when I went to unmute them, it would not let me. It gives you the option when you go into their profile but it never follows through to fully unmute them. Please fix this.