Cant unblock my account or cancel my subscription

Discus and support Cant unblock my account or cancel my subscription in XBoX Accessibility to solve the problem; So, my account has been blocked. I can't receive the security code as its sent to an email i dont have, think it was made because Microsoft made me... Discussion in 'XBoX Accessibility' started by Declan Donnelly, Nov 3, 2023.

  1. Cant unblock my account or cancel my subscription


    So, my account has been blocked. I can't receive the security code as its sent to an email i dont have, think it was made because Microsoft made me have a second email address And i cannot unblock it through the questionnaire as when I try it says the information failed automated review

    This account is linked to my xbox live, I can no longer use my xbox live profile. Which i am seriously annoyed about! All the games i payed for and the gamepass subscription which I can not cancel now because I can't access the account are locked away and support seems to be locked away behind logging In which I can't do I made another account to try and get help but it done nothing I need the account either unlocked or deleted so I'm no longer charged for something I can't use seriously the support it shockingly bad.

    :)
     
    Declan Donnelly, Nov 3, 2023
    #1
  2. David Wirsching Win User

    Cant unblock my account or cancel my subscription

    Hello Declan D, My name is David. I am an independent advisor, happy to help you today.

    I'm sorry you are going through this, but remember that I am an independent advisor and I do not have access to your data or account, however I will help you with the problem.

    Since the situation is specific to your account and requires direct assistance from Microsoft, I would recommend that you follow these steps:

    The recovery form again: Although you mentioned that you have tried the recovery form without success, we suggest that you try it again with as much of the necessary information as possible. Be sure to provide accurate details and any additional information that may help prove your ownership of the account.

    Resolving account issues can take time and effort. You may need to contact support several times or wait a while for a response. Stay calm and be persistent in your search for help to solve the problem.

    Best regards.
  3. IAM TYS Win User

    Changing XBL email address when hotmail account is blocked

    Cancell that! when i went on my xbox to put in a new Windows live account it asked me to sign into the one i have registered on my Xbox (even though i was automatically signed into my XBL. This causes a problem because my account is blocked (as you all know).
    So i cant change my windows account on my XBL account or on my new phone because its blocked and the only way i can unblock it is by answering the secret question WHICH I DONT KNOW THE ANSWER TO, well i do but i must have spelt it wrong when signing up.

    HELP!

    TL;DR - need to change windows live account on XBOX and add it on new phone but blocked and cant unblock.

    If this helps my email address im struggling with is: [mod removed]

    thanks.
  4. XBF Steven R Win User

    Cant cancel my subscription

    Hey there RageX1,

    Thanks for reaching out to the forums for advice on how to deal with this issue. I can totally understand how this could be pretty discouraging. I suggest trying the steps outlined in our Cancel
    recurring subscription charges
    page. If that doesn't do the trick, I recommend getting in contact with customer support via the
    steps here.

    Thanks for reading!
  5. xShyBoo Win User

    Cant cancel my subscription

    I think its because you are already past paying the subscription.. so I assume, sadly, you will have to pay this before being able to cancel it? 😔 if this keeps showing maybe contact customer support for xbox?
  6. RageX1 Win User

    Cant cancel my subscription

    But i haven't used my Xbox Past the renewal date of Game pass. I sold it already.

    Is there any customer service facility for xbox? So i can call them and get my things clear.
Thema:

Cant unblock my account or cancel my subscription

Loading...
  1. Cant unblock my account or cancel my subscription - Similar Threads - Cant unblock account

  2. I cant purchase a game i refunded previously

    in XboX Insiders
    I cant purchase a game i refunded previously: I have checked my order history and the refund went through and I got my money back. I can install the game but everytime I try and open it I get a message that tells me I dont own the game so I...
  3. one of my friends cant get forza horizons four to download onto their xbox one and she got...

    in XboX Insiders
    one of my friends cant get forza horizons four to download onto their xbox one and she got...: one of my friends cant get forza horizons four to download onto their Xbox one and she got it not that long ago because she wanted to play it with me but it wont download at all and I've tried...
  4. I cant download games on pc gamepass

    in XboX Insiders
    I cant download games on pc gamepass: So I’ve never had this problem before, but every time I try to download any game on my pc gamepass subscription, the same error keeps popping up. I’ve checked my network and everything seems to be...
  5. I cant seem to be able to play online xbox live games.

    in XboX Insiders
    I cant seem to be able to play online xbox live games.: It first started last week, when i wasnt able to hop on Ark Survival Evolved. It said join failed. I check and the Ark server i play on had a discord, and they said xbox people may have connection...
  6. Cant download games on my Xbox Series X.

    in XboX Insiders
    Cant download games on my Xbox Series X.: I am not able to download games like the way it used to be. When I hit download on a game, it goes under queue tab. After a couple of minutes it starts downloading but at the same time, like after...
  7. please, help me.. i cant play roblox bcoz of this

    in XboX Insiders
    please, help me.. i cant play roblox bcoz of this: i changed the settings as per the requirement.. yet i get the same response "you can't play content created by other players bcoz of how my account is set up. go to xbox.com to change it" . idk...
  8. Xbox one s disc reading issues. Can read 360 games, cant read native games

    in XboX Insiders
    Xbox one s disc reading issues. Can read 360 games, cant read native games: Ok so im trying to play my games on my xbox one s but it won't read any of my xbox one discs. It will read xbox 360 discs just fine. Do i have to tear it apart to clean it? Does the xbox one use...
  9. Cant hear 1 person on games but everyone else can

    in XboX Insiders
    Cant hear 1 person on games but everyone else can: Okay, so I live in the same house as said person, when joining an xbox party I can hear them which is cool, but if I try to speak with them through any game i cant hear him at all. No matter what...
  10. Why cant I unblock my friend Xbox just won't allow me any way to fix?

    in XBoX Rewards & Social
    Why cant I unblock my friend Xbox just won't allow me any way to fix?: It won't let me unblock my friend is there a fix to this anyone? edb7ce27-4a83-44bd-9829-2d32ad8e1e9d