Can't turn off speakers on Xbox Series X

Karol_U · Nov 7, 2021

Hi,

Today i noticed strange problem with my xbox. Previously I was able to set my speaker/hdmi audio to: off. Now if i try to set it like that i receive error:

There was a problem using this setting. Make sure your audio receiver supports it. Also, make sure to choose at least one audio setting. Both can't be off. (0x80bd0009)

No other setting was changed. I use dolby atmos for headphones. But when i choose this option in headset audio, possibility to change speak audio get greyed out.

Tv os wasn't updated and no settings where changed. I'm using TCL Beyond TV 9, android tv.

Thank you for any suggestions.

:)

Ricardo Lechuga

Try to restore keeping games and apps, please be sure that you know your account email and password:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console screen, you'll see three option use this one, be sure you remember the email and password of you're accounts:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps

AlexanderBiging

I have the same Problem. I can Not HDMI-Audio turn off

Karol_U

Unfortunately that method does nothing. Same results as before.

I did notice that at 5am my console updated the software.

Current version is: 10.0.22000.2285

Ricardo Lechuga

Hi Karol_U! My name is Ricardo an independent advisor ready to help you with this situation!

This could be the solution to that problem

Turn off the Xbox and TV console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

Unplug the console and Tv power and HDMI cable. Wait 30 seconds.

Plug the console and Tv power and HDMI cable back in.

Press the Xbox button on your console to turn on the Xbox and TV

Karol_U

Fix didn't worked. I think this may be an issues with latest update. Hope someone form official support will notice that bug and fix it. It's just strange that console doesn't recognize that I've plug in headset and let me turn off audio going to the tv speakers. It should be option like it was before.

Can't turn off speakers on Xbox Series X