cant turn off child account/parental control

Have you got a family account setup at all, or parental controls?

That may be the issue.

Try asking your parent/guardian to turn off their parental controls, and reply if it does not help.

If your parent/guardian does not know how to turn parental controls off, tell them to promote the Xbox Live account to an adult one, instead of a child one. You may have a child account, instead of a full adult account.

Hi,

After you turn 18 (or 20 depending on your country) you are able to turn off parental control and gain full control of your account. In case you are a minor, the only way to solve this is to get a parent or tutor to create an account and lift the restrictions

Here’s a troubleshooting guide:

https://support.xbox.com/en-US/my-a...t-complete-parental-consent-for-child-account

Hi AES_Cnv! My name is Ricardo an independent advisor ready to help you with this situation!

Changing the age of the Microsoft account won't change the age of your Xbox account, if you are trying to change your privacy settings you need to follow the steps listed here

https://help.minecraft.net/hc/en-us/articles/36...

Is there any parental restrictions on your console ?

If you did not create a Live account that is not over 18 years old, it is unfortunately impossible to COMPLETELY remove the parental controls on the Xbox, however, it is possible to almost completely turn them off. If you have access to the 'parent' account
of the child's account on the Xbox 360 and you have your own Xbox Live Gamertag, you can login using your Windows Live account on Xbox.com and change parental control settings.

If the "Child" account has reached the age of 18, then you need to sign into the "Parent" account and follow these steps to convert the account to an "Adult" account:

Go to My Xbox, and open your profile.

Select Manage Account.

Select Promote Child Account.

Follow the required steps.

If the "Child" account is NOT atleast 18 years old then this is how to modify the Parental Control settings (Note: You can NOT completely disable Parental Controls, games that have ratings above the neccesary age can NOT be downloaded on the "Child"account):

Sign in using the "Child" account's Live email address and password.

Click on the gamertag in the upper right hand corner of the site.

Click the Manage Profile button.

Under the Gamer Profile heading, choose "Family Settings".

It will now ask to sign in as the "Parent" account.

After signing in, you can change the Parental Control limitations.

When done, click the save button at the bottom of the page.

your account might have parental controls on it and only the parent can change the privacy settings. If you are a child talk to your parents and ask them. If you are an adult make sure you don't have parental controls turned on.