Can't turn in my Microsoft quests and collect the reward points on my Xbox

Thank you, I've now submitted a request using that link. Appreciate the response

That's great to know and you're welcome!

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Seems like you have performed all the necessary steps. There is a dedicated team that handles Microsoft Rewards concerns and to help you, I got you this lin, kindly click on "Get Help":

https://support.xbox.com/en-US/help/account-pro...

sometimes there is a Microsoft Rewards Quest to earn 10,000 gamer score for 10,000 MS Reward Points.

you need to get the MS Rewards app on your Xbox to view your progress.

if you have Game Pass then you can also do the Game Pass Quests for more Reward Points.

• Reward points from daily search: Instant
• Reward points from promotional & dashboard quests: Instant
• Reward points from monthly Game Pass quests: Instant, once turned in
  

If you are redeeming Game Pass reward points for digital codes or gift cards, you should receive an email almost immediately with your code. However, this process may take up to 24 hours depending upon demand.

Be sure to turn in your monthly Game Pass quests:

1. By pressing the Xbox button when you receive the notification of the quest completing.
2. Via your Xbox One console, under the achievements tab.
3. Via the Game Pass mobile app.

Occasionally, completed Game Pass quests will take 1-3 days to be recognized by the system. Once you receive a notification about them on your console, they may be turned in for points.

Lately, there have been no quests on the last day of the monthly cycle. Use this day to turn in any remaining completed quests, or your points will be lost.