Can't sync online data from the cloud services

Discus and support Can't sync online data from the cloud services in XBoX on Consoles to solve the problem; i have factory reset my xbox one, removed profile, reinstalled profile, hard reset, moved networks, and still none of my games will sync with cloud,... Discussion in 'XBoX on Consoles' started by OG SwishaSweeTz, Dec 29, 2015.

  1. OG SwishaSweeTz
    OG SwishaSweeTz Guest

    Can't sync online data from the cloud services


    i have factory reset my xbox one, removed profile, reinstalled profile, hard reset, moved networks, and still none of my games will sync with cloud, this happened since the last system upgrade, I say the Sunday before thanksgiving this started to happen,
    many people from Canada started to call Microsoft afterwards. they said all the following steps should help. but they didn't for me, please resolve this problem I can't load any character from online, I've wasted countless amounts of money on service techs
    to come out n check out my internet and changed my modem and router which really caused a lot. please help me I can't get my full Xbox live experience with this on going issue its almost a waste of money for having live.

    :)
     
    OG SwishaSweeTz, Dec 29, 2015
    #1
  2. GrowlingYapper
    GrowlingYapper Guest
    Lost Save Data

    Your saved games data is stored in the cloud as well as the HDD if you delete the saved games data from HDD by accident it will sync from the cloud, at the moment there is a service alert which could be causing your problem.
     
    GrowlingYapper, Dec 29, 2015
    #2
  3. elopez17
    elopez17 Guest
    Forza motosport 6:Apex for pc

    Can't run game, always said "We can't sync your data with the cloud right now"
     
    elopez17, Dec 29, 2015
    #3
  4. {Parity}
    {Parity} Guest

    Can't sync online data from the cloud services

    Is your console connecting to the internet?

    What Country/State/Province do you live in?

    Modem brand & model number:

    Router brand & model number:

    How many Xbox 360 and Xbox One consoles are connected to this router?:

    Wired or Wireless (for each console):

    Things you have tried:

    Is UPnP Enabled? Yes/No/Unknown:

    Do you have a NAT error? If so, what is your NAT type?:

    Any Error Codes you encounter:

    Who is your ISP? (Internet Service Provider):
     
    {Parity}, Dec 30, 2015
    #4
  5. OG SwishaSweeTz
    OG SwishaSweeTz Guest
    yes its connected

    united states of America/Texas

    NA

    NA

    1

    wired

    everything that a agent as asked me to do twice or more

    yes UPnP enabled

    no error codes

    Time Warner Cable

    I've contacted my internet provider they've told me it must have to be a firmware problem

    I've even changed modem/router which was not free of cost.
     
    OG SwishaSweeTz, Oct 31, 2018
    #5
  6. GrowlingYapper Win User

    Lost Save Data

    Your saved games data is stored in the cloud as well as the HDD if you delete the saved games data from HDD by accident it will sync from the cloud, at the moment there is a service alert which could be causing your problem.
  7. ChiefJoboo Win User

    When starting a game offline and the sync data loads, could it retrieve my data to keep going?

    You have to be online to sync data with the cloud. Your local save is always saved to your console. If you don't sync to the internet when you haven't in a while, if you somehow lose your saved data you can not sync it back, but you rather get the last synced
    data sent to the cloud.

    For more info see here:
    https://support.xbox.com/games/game-setup/cloud-game-saves-faq
  8. Israel R_44 Win User

    PC can't connect to Xbox Live

    Looks like two services were the disruptors. MSI Cental Service, and MSI_Companion_Service. I am able to sign in to Xbox, but now another problem is happening. Any of the games I load can't sync data for the cloud. I received this message also.
  9. OG SwishaSweeTz Win User

    Can't sync online data from the cloud services

    yes its connected

    united states of America/Texas

    NA

    NA

    1

    wired

    everything that a agent as asked me to do twice or more

    yes UPnP enabled

    no error codes

    Time Warner Cable

    I've contacted my internet provider they've told me it must have to be a firmware problem

    I've even changed modem/router which was not free of cost.
  10. {Parity} Win User

    Can't sync online data from the cloud services

    Is your console connecting to the internet?

    What Country/State/Province do you live in?

    Modem brand & model number:

    Router brand & model number:

    How many Xbox 360 and Xbox One consoles are connected to this router?:

    Wired or Wireless (for each console):

    Things you have tried:

    Is UPnP Enabled? Yes/No/Unknown:

    Do you have a NAT error? If so, what is your NAT type?:

    Any Error Codes you encounter:

    Who is your ISP? (Internet Service Provider):
Thema:

Can't sync online data from the cloud services

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