Can't sync online data from the cloud services

OG SwishaSweeTz · Dec 29, 2015

i have factory reset my xbox one, removed profile, reinstalled profile, hard reset, moved networks, and still none of my games will sync with cloud, this happened since the last system upgrade, I say the Sunday before thanksgiving this started to happen,
many people from Canada started to call Microsoft afterwards. they said all the following steps should help. but they didn't for me, please resolve this problem I can't load any character from online, I've wasted countless amounts of money on service techs
to come out n check out my internet and changed my modem and router which really caused a lot. please help me I can't get my full Xbox live experience with this on going issue its almost a waste of money for having live.

:)

GrowlingYapper · Dec 29, 2015

Lost Save Data

Your saved games data is stored in the cloud as well as the HDD if you delete the saved games data from HDD by accident it will sync from the cloud, at the moment there is a service alert which could be causing your problem.

elopez17 · Dec 29, 2015

Forza motosport 6:Apex for pc

Can't run game, always said "We can't sync your data with the cloud right now"

{Parity} · Dec 30, 2015

Is your console connecting to the internet?

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

How many Xbox 360 and Xbox One consoles are connected to this router?:

Wired or Wireless (for each console):

Things you have tried:

Is UPnP Enabled? Yes/No/Unknown:

Do you have a NAT error? If so, what is your NAT type?:

Any Error Codes you encounter:

Who is your ISP? (Internet Service Provider):

OG SwishaSweeTz · Oct 31, 2018

yes its connected

united states of America/Texas

NA

NA

1

wired

everything that a agent as asked me to do twice or more

yes UPnP enabled

no error codes

Time Warner Cable

I've contacted my internet provider they've told me it must have to be a firmware problem

I've even changed modem/router which was not free of cost.

GrowlingYapper

Your saved games data is stored in the cloud as well as the HDD if you delete the saved games data from HDD by accident it will sync from the cloud, at the moment there is a service alert which could be causing your problem.

ChiefJoboo

You have to be online to sync data with the cloud. Your local save is always saved to your console. If you don't sync to the internet when you haven't in a while, if you somehow lose your saved data you can not sync it back, but you rather get the last synced
data sent to the cloud.

For more info see here:
https://support.xbox.com/games/game-setup/cloud-game-saves-faq

Israel R_44

Looks like two services were the disruptors. MSI Cental Service, and MSI_Companion_Service. I am able to sign in to Xbox, but now another problem is happening. Any of the games I load can't sync data for the cloud. I received this message also.

OG SwishaSweeTz

yes its connected

united states of America/Texas

NA

NA

1

wired

everything that a agent as asked me to do twice or more

yes UPnP enabled

no error codes

Time Warner Cable

I've contacted my internet provider they've told me it must have to be a firmware problem

I've even changed modem/router which was not free of cost.

{Parity}

Is your console connecting to the internet?

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

How many Xbox 360 and Xbox One consoles are connected to this router?:

Wired or Wireless (for each console):

Things you have tried:

Is UPnP Enabled? Yes/No/Unknown:

Do you have a NAT error? If so, what is your NAT type?:

Any Error Codes you encounter:

Who is your ISP? (Internet Service Provider):

Can't sync online data from the cloud services