Can't submit case review

Discus and support Can't submit case review in XBoX on Consoles to solve the problem; cant find out how to complain formally or submit a case review, (doesn't show up anywhere on the enforcement action page)... Discussion in 'XBoX on Consoles' started by Th33 D3vil, Feb 4, 2018.

  1. Th33 D3vil
    Th33 D3vil Guest

    Can't submit case review


    cant find out how to complain formally or submit a case review, (doesn't show up anywhere on the enforcement action page)

    :)
     
    Th33 D3vil, Feb 4, 2018
    #1
  2. Smwutches
    Smwutches Guest
    Cannot submit case review

    Since the suspension is only 24 hours it is not eligible for a review because the review would make longer than the suspension. The reasoning behind the suspension should still be listed on the enforcement site though.
     
    Smwutches, Feb 4, 2018
    #2
  3. ReeVOe70
    ReeVOe70 Guest
    Cannot submit case review

    Hi,

    I just received a mail that my son's account is banned for about 24 hrs. I am wondering why, so I want to submit a case review. On the Enforcement-page there is no option to do so. The page reports I should login as a parent, but I already am.

    Anyone can help?

    Regards,

    Richard
     
    ReeVOe70, Feb 4, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Can't submit case review

    If a review is available it would be listed on the enforcement site. If it is not listed, then the suspension is not eligible for a review. All you can do is wait it out.
     
    Smwutches, Feb 4, 2018
    #4
  5. Georges C. Win User

    Can't submit case review

    Hello again, unfortunately we can only wait for your ban or suspension to end.
  6. Woofngton Win User

    Can't submit case review

    Hello again,

    Thank you for your input. Do you have any suggestions on where to go from here? I feel totally lost on what to do because the only people I've been able to reach have told me there is nothing they can do. Thanks in advance.
  7. Georges C. Win User

    Can't submit case review

    Hello again, I totally understand your point and also believe that every ban or suspension should be appealable, but as mentioned above unfortunately we are unable to help you in cases like this.
  8. Georges C. Win User

    Can't submit case review

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community and Happy New Year.

    Hello Woofngton, I'm sorry for what happened regarding your account, we would like to set your expectation about this situation.

    Enforcement is a department apart from this Community and Xbox service, is not possible for us to access to your account and Enforcement details to check or handle with your ban or suspension.

    As this forum is public viewing and unfortunately as independent consultants we do not have access there is some data or your account, we cannot specify the actual reason or verify precisely what the reason for your suspension or ban or remove your ban and suspension.

    Below I leave links that can inform better about the Enforcement

    Types of Xbox enforcement actions

    https://support.xbox.com/en-us/help/family-onli...

    Xbox device suspensions and bans

    https://support.xbox.com/en-us/help/family-onli...

    Unfortunately in cases like this not even Xbox support can help you and not all types of suspensions or bans are available for an appeal.
  9. Smwutches Win User

    Can't submit case review

    If a review is available it would be listed on the enforcement site. If it is not listed, then the suspension is not eligible for a review. All you can do is wait it out.
Thema:

Can't submit case review

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