Can't submit account recovery form because email address is not valid

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Robert, I'm sorry about what happened to your account, however in this case you should contact Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

However, ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

https://support.xbox.com/en-US/contact-us

Here in the community we are independent consultants, so we do not have access to the same information and tools that support has.

Each account recovery case is unique, and if you request the ATO, you must wait for a response from Microsoft's investigation department.

Once we found the Microsoft email address we can then proceed with recovering the account, Jr by submitting a recovery form.

Hi

I have tried the form several times with no success . I have just submitted the recovery request . There must be a way to get back an account. That has been his for over 10 years ??? The email address is no longer valid … there is no way to log into it anywhere …. He’s gutted 😞…

As you don't recall the email address, the last resource is submitting the account recovery form:

https://support.microsoft.com/
account-billing/help-with-the-microsoft-account-recovery-form-
019c02d1-a782-dee6-93c3-dc8113b20c42

If the form is rejected, I'm afraid to say thar your account can't be recovered.

You may want to check this article from Microsoft:

https://support.microsoft.com/accou...-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

Hello, Kylliee. I’m Arturo, and I’ll be glad to provide some assistance with your inquiry today.

I’m sorry to hear you don’t remember the email address associated with the Microsoft account.

As you don’t remember the email address, the last option is submitting the account recovery form with a previously linked phone number or Skype username.

The account recovery from can be accessed here:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42