Can't stay signed in / Store doesn't work

Hey there ouchthats!

Sorry to hear that you're dealing with this problem staying connected.

It's not hard to imagine how that could be real frustrating especially if you wanna play online. Let's see if we can help you with this.

I noticed you state that everything seems pretty cool with your internet connection.

HAve you already gone through all the troubleshooting steps outlined on our support for random disconnection at "My Xbox One is getting randomly
disconnected from Xbox Live"? If you haven't I'd give that a shot first.

If that doesn't work then I would try the troubleshooting on our support page called

"I get an error message when I run the 'Test Multiplayer connection' on Xbox One". That helps a lot when it comes to problems staying connected to Xbox Live.

Give those pages a look through, the steps a try and let us know how that helped if and when you get a chance.

Thanks!

Hi,

All services are fine so i suggest you to delete your profile from the console then add it back to sync all correct infos ( https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one
).

Does it help ?

Hi, Just to add to what XBF Esteban R stated. I would also check to make sure your subscription is still active and that you aren't signed in somewhere else on another device.

Hello!

I would try either doing a hard reset or disconnecting your xbox from power for 30 seconds, then powering it back on. This will most likely clear up the issue.

Hello, Paris. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

Based on the information you provided, I can suggest the following potential solutions.
(Skip the ones you already tried)

A. Run the Gaming Services repair tool and try again.

https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool > Please expand the field that says “Downloadable version” and follow the steps.

B. Perform a clean boot in your PC, once restarted, try again.
You can follow the steps for the clean boot process, by clicking here:

https://support.microsoft.com/topic...-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

C. Right-click on the Windows button and select PowerShell (run as an administrator).
Then, run the following command: (You may want to copy and paste the entire command)

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}.

This command can take a while to end, but when the process ends, you should be able to type in the PowerShell window.
After that, please restart your computer and try again.

D. "Repair Windows Store and update components.

Open PowerShell with Admin or CMD with Admin (Press Windows key + X then click Windows PowerShell(Admin))
Copy each line of command to PowerShell, then press enter (one line at a time)

net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"
rmdir %systemroot%\SoftwareDistribution /S /Q
rmdir %systemroot%\system32\catroot2 /S /Q
regsvr32.exe /s atl.dll
regsvr32.exe /s urlmon.dll
regsvr32.exe /s mshtml.dll
netsh winsock reset
netsh winsock reset proxy
net start bits
net start wuauserv
net start appidsvc
net start cryptsvc

Once done, restart the device and check."

Credits to Lester:
https://answers.microsoft.com/thread/c86a6fda-73cb-4353-ad0f-3d2ec3605ceb

E. Create a new local user on your PC. Then test again.
https://support.microsoft.com/windo...-windows-20de74e0-ac7f-3502-a866-32915af2a34d

In case the issue persists, I would like to ask if you encounter a similar difficulty when attempting to download/play other games or apps downloaded from the Microsoft Store/Xbox app, or if it's just Minecraft.

I'll look forward to hearing your comments.

Regards,

Arturo.