cant stay logged in on xbox one

billstruhs · Dec 16, 2018

ever since all the updates on the xbox one im having troubles staying logged in cause everytime i go to my xbox one its automatically signed me out and i have to keep signing in its never done this before all the updates and is this issue gonna get fixed
thanks

:)

ZombieJesterCOE

To add to our awesome mod's advice, You also might want to reset your router/modem as sometimes that can be the issue as well.

XBF Ezra G

Hi billstruhs,

Thanks for your post! If the Xbox One is signing you out frequently, try
power-cycling your console. Also, while the console is turned off, unplug your network's router/modem for 30 seconds, then plug it back in, and allow the router/modem to power on. After you're connected to the internet, power on the console, this should
correct any issues with being signed out.

I hope this helps, thanks again.

JhonSnow777

Hello, today Xbox live was having some service alert, maybe this was affecting your xbox performance...

You can check the status here...

https://support.xbox.com/en-US/xbox-live-status

Please be patient until the service return to normal working. Thanks for your understanding and patience...

XBF Steven R

Hey there bill!

Sorry to hear that you're dealing with this kind of problem getting signed out again and again.

We actually have a troubleshooting page that was written for this kind of thing entitled "I'm getting randomly disconnected from Xbox Live".
It should have a number of steps that could help with this kind of issue.

When you get a chance, give that page a look through and let us know if those steps helped out.

thanks!

Baseglow111

thanks for that but my problem isn't that. I have one xbox 1 with account A and xbox 2 has account A and B on xbox 2 I cant stay logged on to account B keeps logging out or tells me the error above about owning the software

cant stay logged in on xbox one