CAN'T SPEAK TO ANYONE ABOUT CHANGING MY GAMERTAG!

Discus and support CAN'T SPEAK TO ANYONE ABOUT CHANGING MY GAMERTAG! in XBoX Accessibility to solve the problem; This is really frustrating now - I can't change my gamertag! I have a Microsoft account that has all the correct information, including my address... Discussion in 'XBoX Accessibility' started by GaryJHills, Mar 1, 2022.

  1. GaryJHills
    GaryJHills Guest

    CAN'T SPEAK TO ANYONE ABOUT CHANGING MY GAMERTAG!


    This is really frustrating now - I can't change my gamertag!

    I have a Microsoft account that has all the correct information, including my address here in Thailand, however, when logged into my XBox account (on PC) I try to change my gamertag but I can't because it doesn't pick up the payment details from my account and asks me for a credit card but the address will not let me choose Thailand.

    I have gone through the support as million times to try to get to chat to someone one - No way to get on Webchat! It's impossible to find and when I try to request a call back, I choose my country and enter my number and it just keeps saying "something went wrong on our end and we are looking into it!"

    Why on earth is it sop difficult to talk to a real person now to sort this out?!?!?!?!

    :)
     
    GaryJHills, Mar 1, 2022
    #1
  2. Ricardo Lechuga Win User

    CAN'T SPEAK TO ANYONE ABOUT CHANGING MY GAMERTAG!

    In this case you probably would need to contact steam about that, as it's a platform independent from Xbox, you should be able to use the game, the problem you face it's not the game in self, but the gamertag personalization, as this requii Xbox services to be available in the region the payment method was issued
  3. ngocphi Win User

    CAN'T SPEAK TO ANYONE ABOUT CHANGING MY GAMERTAG!

    You are mistaking the two separate services

    Consoles are paid as proven with Nintendo and sony it's NOT PROFITABLE to be free both lost 2billion per year and that's answerable to their shareholders

    With steam it's a different

    One you aren't hosted by steam and you pay for your hardware and upkeep at your own cost cost of ownership is higher on pc then it is console

    It's peer to peer service

    Xbox psn and Nintendo have hosted servers katamari or azure

    Online subsidizes your hardware you couldn't possibily think 1500 dollar computer would really cost 600 dollars did you?

    Consoles buy hardware in the millions so they get BULK discount and they manufacturer their consoles

    Computers are sold as components to the store and you pay for a assembled computer or component to component pricing 1 to 1 not bulk

    With the exception of steam deck and steam box steam doesn't have hardware cost and most of the time developers not steam

    Both steam and online services STILL have to follow the rules of every region

    This adds to the cost of doing business in a region including the local data centers which cost millions per day to run

    If the power isn't sufficient for the region which countries like Vietnam is notorious for (frequent blackouts on hot days )

    It means that the data centers need to have their own power supply

    You are only garenteed service as long as you are using the service by following the rules and your own regional laws and since you aren't in an xbox live region you have to provide your own method and no we can't help you bypass the region restrictions

    You do so at your own risk

    The only way past this error is to follow the rules which is the solution to your problem even the error tells you this
  4. GaryJHills Win User

    CAN'T SPEAK TO ANYONE ABOUT CHANGING MY GAMERTAG!

    I've always been in Thailand when I bought the things. I have been here for over 14 years and as stated previously, my Microsoft account has the correct address and information on it - there is no violation of any services!

    All I want to do is pay to change my gamertag! Why is it such an issue?
  5. Ricardo Lechuga Win User

    CAN'T SPEAK TO ANYONE ABOUT CHANGING MY GAMERTAG!

    You probably have purchased Microsoft store content, as it's available on more countries than Xbox services, as both companies are available in different regions as you can see in the link i have shared

    About others accessing the services, this is trough bypass methods that can actually end on a violation to the terms of service

    [​IMG]
  6. Ricardo Lechuga Win User

    CAN'T SPEAK TO ANYONE ABOUT CHANGING MY GAMERTAG!

    Hi GaryJHills! My name is Ricardo an independent advisor ready to help you with this situation!

    The error with the payment it's because in your region currently the Xbox services are not available

    https://www.xbox.com/en-US/regions

    That's the reason why your country it's not appearing when you try to add a payment method, any region outside the ones supported by Xbox won't appear among the list as in those regions the content it's not available
Thema:

CAN'T SPEAK TO ANYONE ABOUT CHANGING MY GAMERTAG!

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