Can't solve Gaming Services issue.

OP obviously didn't have problem fixed, the last response indicated the issues persisted, and my issue matches this situation, I'm very frustrated they ignored that response and stopped responding in a helpful way. After all of the troubleshooting, I'm still in the same boat as OP, on the line with reletively useless microsoft customer support, handed off by the even more useless Xbox support. I grew up with Xbox, swore by it, I'm sure Bill is rolling around restlessly in his grave, shame on you

Hello docStrangluv,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

Based on the description, you are having issue on downloading gaming services and is unable to despite trying the basic troubleshooting steps to resolve the issue. Let us check on this together and sort this out. Rest assured, we will do anything in our capability to assist you with your concern.

We would like to know more about it in details so that we can provide a more accurate resolution to your concern.

1. What is the version of Windows you are using?
   
2. When did the issue start?
   
3. Are you getting any error message or error code while trying to download the Gaming services?
   

For the meantime, here are the troubleshooting steps that you can try. You can skip those steps that were performed already.

1. Make sure Windows is up to date.

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• On Windows 10, select Update & Security. On Windows 11, select Windows Update.
  
• On the Windows Update page, select Check for updates to check available updates including optional updates for your device.
  
• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

2. Reset Microsoft Store

• Press Windows key + R and type wsreset.exe then hit enter.
  
• An empty Command prompt will pop open. Let it be for a few seconds and the command line will close automatically (after it has cleared the cache behind the background) and Microsoft Store will be launched in its place.
  

3. Make sure you are signed in to the Xbox app and the Store with the same account.

> To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

4. Make sure both the Xbox and Gaming Services apps are up to date

• Press the Start button on the taskbar, type store, and open the Microsoft Store app.
  
• Select Library.
  
• Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.
  

5. Uninstall and reinstall Gaming Services

• Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
  
• In Windows PowerShell, type the following command and press Enter:
  get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  
• In the same window, type the following command and press Enter:
  start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  
• Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
  
• Restart your device and try to install the game again.
  

You may also check the related article through this link: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).











Thank you for your understanding.



Respectfully



Xbox Forum Moderator

Microsoft Community

We are having the same problem after a windows update today (2023-03 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5023706)). Games on the Xbox app from gamepass are missing. If we attempt to play Minecraft launcher, it gives an install button instead of a play button. If we try to install, we get an error that says "gaming services required" if we click to download gaming services required, a green bar appears on the bottom of the app saying that gaming services is installing and it may take a few minutes. Then we get a notification that gaming services is installed, but nothing changes. The green bar stays there, there is a yellow triangle exclamation saying gaming services required, the games do not reappear and the install button starts the same process over again. Solution #5 did remove the app, it seemed to download again from the store, but nothing changed, we still get the same errors.

Hello docStrangluv,

Thanks for letting me know my prior solution didn’t fix the issue. We do have some further strategies to try and before we proceed any further, we would like to ask few details so that we can have a better view with the issue.

1. Can you send us a screenshot of the actual error?
   
2. Are you getting a specific error message or error code?
   

We really wait for your reply so that we can proceed to a more advance troubleshooting steps.

Sincerely,



Xbox Forum Moderator

Microsoft Community