Can’t sign into Xbox one account

This email is brand new, only made it for Xbox account. Signed into my one but can’t sign into the other Xbox as it’s making me put a brand new gamer tag in

Hello,

I’m able to sign into Xbox Enforcement on any other Xbox account except my main account that’s permanently suspended. I can’t sign into my main account on Xbox because it says I’m permanently suspended and I can’t even find out why.

Hello Ser,

thanks for coming to the forums. First we recommend to make sure the console is plugged directly into a wall outlet. Then you can try an

offline update. If the offline update doesn't work you may want to think of a repair.

Thanks,

Brad

Hey there
NiallBourke!



Thank you for letting us know that the issue has been fixed. it was my pleasure assisting you! We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues, please feel free to come back to the
Xbox Forums for further assistance and create a new thread. We will be more than happy to assist.



Thank you again and have a great day!

Felix

Xbox forum support

Hey
NiallBourke,

Thank you for reaching out to Xbox forums support.

I would first recommend going to account.microsoft.com to sign into your account to first make sure your email and password are working just fine.

Next, If you haven't already done so, go ahead and try performing a Soft console Factory
reset on your console by doing the following:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info & updates.
6. Select Reset console. [Keep my Games and Apps]

Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything and to save your games and apps; choose the latter. This will reset
the Operating system [OS] of the console and allow you a fresh start-up. Hope this helps!

Let us know!

Felix

Xbox forums support