Can't sign into the Minecraft Launcher

DeadlyAidan · Apr 1, 2023

whenever I click on my account it will show up with a pop-up saying "We couldn't sign you into Xbox Live. Sorry, something went wrong. Try again in a while. (0x89235107)". I don't know what's causing this, it started after I decided to navigate to the swap accounts screen, to swap to my account that owns MC Dungeons, and then it booted me to the login screen with the same error, only my main acc is listed, and clicking "Microsoft Login" prompts the same error too. I've already tried restarting my PC, and re-downloading the Xbox App. I'm using Windows 10.

:)

offshore minecraft

I can sign into the MS store but I can't sign into Xbox, or Minecraft Launcher. I reinstalled and still did not work.

Rostom L

Hi there!

First, be sure to check for Windows updates and get all available updates from the Microsoft Store.

Check for Windows updates - https://support.microsoft.com/windows/update-wi...

Get updates from Microsoft Store - https://support.microsoft.com/account-billing/g...

You must sign the same correct account on your Xbox app and the Microsoft Store.

Then reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.

Once done, perform a repair/reset on your Xbox app, Microsoft Store, and Minecraft Launcher.

If that doesn't work, try to reinstall the launcher.

DeadlyAidan

I'll post a ticket there then, thanks for the help

Rostom L

I appreciate your efforts. Make sure to check your PC region - it has to be set correctly which will match your location and account region.

If you can sign in with no issue on https://account.microsoft.com and https://account.xbox.com/Profile, this shouldn't be an Xbox issue but an issue specific to the game. It would be best that you reach out the Minecraft Support team for further assistance by submitting a ticket here https://help.minecraft.net/hc/en-us/request/new so they can also investigate it and check your in-game account for any issue.

Nkosana23

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

Here are a few troubleshooting tips you can try to resolve your query:
- Update Windows.
- Update your device drivers.
- Update the Xbox and Gaming Services apps.
- Sign into the Xbox app and Store using the same account.
- Remove and reinstall Gaming Services.
- Make sure your date and time is correct.
- Disable your antivirus.
- Use the app troubleshooter.

For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

I hope this helps resolve your query.

Can't sign into the Minecraft Launcher