Can't sign into my account

Hello rania_099,

Thank you for your contribution to the Microsoft community. Just a reminder, here on community, we do not have any hold when it comes to account due to privacy and safety purposes.

I'm sorry to hear that you're having trouble signing in to your account on the mobile app. Here are a few troubleshooting steps you can try:



1. Make sure you have a stable internet connection.

2. Check if there are any updates available for the app and install them.

3. Try signing in to your account on a different device to see if the issue persists.

4. Reset your password by clicking on the "Forgot Password" option on the sign-in page.

If the issue still persists, please contact our dedicated Live support so that you will be able to regain access to your account.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped! Please do not hesitate to ask if you have further concerns. I will be waiting for you and I would be more than glad to assist you further.

YanYannn
Microsoft Community Moderator

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

If you are unable to sign in to your account because you no longer have access to the authenticator or phone number that is associated with it, there are a few steps you can try to regain access:

If you still have access to the email address associated with your account, try resetting your password. This should allow you to sign in to your account and update your authentication methods.

If you are unable to reset your password, or if you no longer have access to the email address associated with your account, you may need to contact the support team for the service you are trying to access. They may be able to verify your identity and help you regain access to your account.

I hope this helps!

Hi Frogy, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This has been affecting more users since earlier this week.

Have you tried to use a different browser or your browser's incognito/InPrivate mode?

On the Xbox Status page, it's not mentioned yet: https://support.xbox.com/xbox-live-status

I reported the issue and await a response, I will update this post as soon as I have new information.

What have worked for some users is reseting their computer network settings.

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.

For now, what has 100% worked was logging in via the Xbox Mobile App or Xbox PC App or in the Console itself.

Mobile: https://www.xbox.com/apps/xbox-app-for-mobile

PC: https://www.xbox.com/apps/xbox-app-for-pc

I can't sing into my xbox one account

Im using an xbox one and i think my account is an adult account