Can’t sign into Minecraft on PS4 and can’t download Modern Suburb after paying for it. How...

Hello David Graham4,

Thanks for bringing your question to the forums.

Our focus here is to help with a wide variety of issues related to Xbox products and services. Most game-specific issues, such as the one you're describing here, need to be addressed by the developer or publisher through their websites. Let us help you get to the right place.

For this, the best approach is contact Minecraft for PlayStation® FAQ | Minecraft Help.

You may also check this link PlayStation® Technical Support FAQ | Minecraft Help.

If still you cannot find resolution, you may go to their support and create a ticket here. PlayStation®4 Support | PlayStation.

If you purchased the game through the Xbox or Microsoft Store, they may ask you to confirm your Xbox purchase history, which we recommend doing in a different tab when submitting your support request.

Because this is out of scope for us on the Xbox Forums, let's close the topic. If you still need help with an Xbox product or service, feel free to create a new topic. Create a new question or start a discussion (microsoft.com)





Thanks again for posting your question and having a great day!

Thank you for your understanding as well.

Kind regards,



Xbox Forum Moderator

Microsoft Community

I’ve tried going to the enforcement page but can’t sign in to see why I was banned. Also has all my money I paid for digital downloads been stolen? Because if I can’t sign in then I can’t use the content that I paid for. In my book that’s theft no matter
how you split it.

Hi,

No, I already signed up on that account and am paying for it actively. I can’t access the account now and I can’t login to cancel it either, that’s the issue.

Start over but it’s telling me in Minecraft on my ps5 to sign into that one but I can’t

I tried this and the Minecraft re download part worked but I still can’t download my world.