Can't sign into correct Minecraft profile

Hi Xulare,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, you are having issues signing in your Profile to Minecraft though you are sure that the log in credential of the account you are using is the correct one.

for this issue of yours, we would like you to check articles below and see if there's a fix to your problem

• How to Log In to Minecraft – Home (zendesk.com)
  

• Search results – Home (zendesk.com)
  

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Also to note, they have their own Microsoft accounts. I just need assistance in linking the correct Minecraft profile to the correct sign in email address.

Will this work because I can't even play Minecraft if I sign into another person's profile. But it is only like this on this Xbox. I can sign in on my profile on any other Xbox and it will work.

Hi there! This is Virginia O.

I understand that you are experiencing issues signing into your Minecraft account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please sign out of the wrong account by opening the Minecraft app and look for the "Sign Out" option in the settings or profile section.

If you can't find it, try clearing the app's data (on mobile) or resetting the app (on PC) to force a logout.

Once signed out, restart the app and your device in order for it to refresh.

Then log in with the correct Microsoft account. Make sure you're using the email you want to associate with your Minecraft account.

Thank you for your cooperation.

Hi Abi,

Thank you for posting in Microsoft Xbox Community. I understand that your daughter is having issues playing Minecraft due to an error that she don't own the game.

There are instances where the account profile gets corrupted. To fix this, completely sign out from Minecraft and sign back in to resync the profile, including all the purchases.

Open the Settings tab in Minecraft and go to your Profile

Select "Clear Account Sign In Data" and confirm, then exit the game

Relaunch Minecraft

Try to sign in again using your Microsoft account

Open Minecraft.

Select Settings.

Select Account.

Select Sign out of your Microsoft Account.

Select Sign in for free!

You will be presented with an alphanumeric code and prompted to go to aka.ms/remoteconnect.

Once you have gone to the Remote Connect page, enter the alphanumeric code you were given.

Enter your Microsoft account credentials and sign in.

Note: Please make sure that you're logging in to the correct Minecraft account where you purchased the games and add-ons.

Regards,

Alvaro