Can't sign into correct Minecraft profile

Xulare · Feb 25, 2023

Yesterday I opened the Minecraft launcher and it had logged me out. I thought it was no big deal, so I selected only profile that was available and tried logging in with my main Gmail, but got the "That Microsoft account doesn't exist" error. This was odd to me since the same thing happened last month, but I got an email with a single use code and signed in no problem. I tried signing in with my secondary Gmail, understandably it brought up a different profile.

I'm aware of a previous question similar to mine where the answer was that it's impossible for two accounts to use the same email address, however I have two emails to my main Gmail confirming a Microsoft account creation: one from last year (when I migrated my account from Mojang) and one from yesterday (I made an account to see what would happen). Understandably, now if I try to log into Minecraft with my main Gmail it signs into a brand new profile.

I am certain that I used my main Gmail to create a Microsoft account when I migrated my account from Mojang, so I don't know why it said that it didn't have a Microsoft account tied to it. I understand that I can still access the game through the profile tied to my secondary Gmail, but my original profile has some data on multiplayer servers that I would like to preserve.

:)

Geri M.

Hi Xulare,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, you are having issues signing in your Profile to Minecraft though you are sure that the log in credential of the account you are using is the correct one.

for this issue of yours, we would like you to check articles below and see if there's a fix to your problem

How to Log In to Minecraft – Home (zendesk.com)

Search results – Home (zendesk.com)

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.

We will be glad to follow up and help you.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Megan M23

Also to note, they have their own Microsoft accounts. I just need assistance in linking the correct Minecraft profile to the correct sign in email address.

Payton Ward

Will this work because I can't even play Minecraft if I sign into another person's profile. But it is only like this on this Xbox. I can sign in on my profile on any other Xbox and it will work.

EyeAmTheDanger

Go to verifyme.microsoft.com. If you are able to sign in to the profile successfully (i.e. you have the correct email address and password), sign in to that website and it will tell you to verify the email address to continue. Right below that, it will
also give you the option of using a new email address to sign in to your profile. This is how you can change an email that you can't verify.

Harry Cope

Hi I have the exact same problem where my Xbox account name says one thing and says I have paid for Minecraft but when I click on th manage profile button it takes me to a different Minecraft account where is says that I do not have Minecraft java edition and so can't play it. The only reason I was able to play on that pc was because it automatically signed me in when I sign in on another device using the email address used for my Minecraft account it takes me to the profile without Minecraft on it.

Can't sign into correct Minecraft profile