Cant Sign in

mine is down too, cant sign in. removed the account and cant even re-add it because its saying cant sign you in

If it has microsoft points on it, it has a gamertag.

So if you put points on it, you had to have been in the account at some point. . . .

Could check with support to make sure the email is registered in their system. They might have some additional steps, but passwords are normally handled by Windows LIVE not Xbox.

Can you delete your profile, then recover your account. Try that.

Have you tried the steps listed in the Can't Connect sticky?
forums.xbox.com/.../9.aspx

Hello Reef,

If you error was actually 80151011 instead of 80121011. Which by the msg that accompanies the code I believe
it is.

Follow the steps below and you should be gaming again in no time..

Problem

You see the following error message and code when you try to sign in to Xbox LIVE:

Sorry, Xbox LIVE profiles can't be downloaded right now. Please try again later.


Status code 80151011

This may indicate a problem with your profile.

Solutions
Solution 1: Did you recently sign up for two-step verification?
If you recently turned on two-step verification, you may not know how to sign in to apps or devices that don't accept security codes. Some apps (like the mail apps on some smartphones) and devices (like the Xbox 360) can't prompt you to enter a security
proof when you try to sign in. If you get an incorrect-password error with an app or device, you'll need to create a unique app password to sign in. After you sign in with your app password, you're all set to use that app or device. You’ll use this new app
password to sign in to your device instead of using your Microsoft account password.

You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security proof.

1. Sign in to your Microsoft account.
   
2. Under Password and security info, tap or click Edit security info.
   
   If you're prompted for a security proof, enter it and tap or click Submit.
   
3. Under App passwords, tap or click Create a new app password.
   
   A new app password is generated and appears on your screen.
4. When you’re prompted for your Microsoft account password on your Xbox console, enter the app password that you created online.
   
   After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password.
   

Solution 2: Verify your Microsoft account security information

Follow these steps:

1. Visit Microsoft account. If you forgot your password or it doesn’t work,
   reset your password.
   
2. Click Edit security info.
3. Verify your security information. For example, verify the Phone number, Alternate email address, and
   Security question information.
4. Sign out of your Microsoft account, and then sign in again.
5. Try to sign in to Xbox LIVE again.

Solution 3: Clear the system cache

1. Press the Guide button on your controller.
2. Go to settings and select System Settings.
3. Select Storage or Memory.
4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
   
5. Select Clear System Cache.
6. When prompted to confirm storage device maintenance, select Yes.

Solution 4: Move and then redownload your Xbox LIVE profile

Note If you want to use a USB flash drive or a USB hard drive to complete these steps, you must format the USB flash drive or USB hard drive for Xbox storage. (See
USB flash drive support for Xbox 360.)

1. Move your profile to a USB flash drive or USB hard drive. To do this, follow these steps:
   1. Plug the USB flash drive into your console.
   2. Go to settings and select Storage.
   3. Select All Devices.
   4. Select Profiles, and then select your gamer profile.
   5. Select Move.
   6. Select the Memory Unit that you want to move your profile to.
      
      Note A Memory Unit can be a USB flash drive, a USB hard drive, or the Xbox 360 Hard Drive. Be sure that you move the profile to a USB flash drive or a USB hard drive.
      
   7. Remove the Memory Unit from your console.
2. Redownload your profile. For information, see
   Download, move, or delete your Xbox LIVE profile.

Solution 5: Reset your Xbox 360 console

To reset your Xbox 360 console, follow these steps:

1. Press the Guide button, and then select Turn Off Console.
2. Turn on your Xbox 360 console.
   Note If you are using an Xbox 360 Wireless Controller, you can turn on the console by using the
   Guide button on the controller.
   

Solution 6: Delete and then redownload system updates

To delete and then redownload the system updates, follow these steps.

Note These steps delete system updates that are installed on your Xbox console.

1. If necessary, follow the steps in the Move and then redownload your Xbox LIVE profile section (Solution 3, above) to move your Xbox LIVE profile.
   
2. Press the Guide button, and then select Xbox Home.
3. Select settings and then System.
4. Select Storage.
5. Highlight your storage device (but do not press A to select it).
6. Press the following buttons:
   1. Left bumper
   2. Right bumper
   3. X button
   4. Left bumper
   5. Right bumper
   6. X button
7. On the Delete System Update screen, select Yes.
8. After your Xbox console restarts, select OK to download and install the system update.
   
9. After the system update is installed, redownload your Xbox LIVE profile and try to sign in to Xbox LIVE.