Can't Sign In to Xbox Design Lab (No Email when I Do)

Hi Jeneral. My name is Kyle and I'm an independent advisor.

If possible, have you tried this on a different device or web browser to see if the issue persists?

If that doesn't work, add a new alias to your account: https://support.microsoft.com/office/459b1989-356d-40fa-a689-8f285b13f1f2

Once you've added it, try signing in using that alias instead.

I take it you are trying to use the Xbox Design Lab? Try to contact support and say you're having trouble with the controller design lab. Or see if there is a support page/email/number on the controller design lab website.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello イーソン, we have received some similar occurrences here in the community, however we still don't have any official position from Microsoft on why this is happening.

Hi HiddenTiger21,

Thanks for reaching out to us in the forums with this question. When it comes to the shipping of a Design Lab controller, it may take a bit longer than a standard controller shipment. This is due to the customized nature of each controller to the specifications
made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information. Here are a couple of great support articles that can help you out:

Xbox Design Lab and Xbox Design Lab controller help

Xbox Design Lab controller FAQ

I hope that this helps out!

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox
Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.