'Can't sign in to my Microsoft/Xbox account on Xbox cloud gaming'

when i click sign in it goes to the loading screen like if its loading but it goes back to the screen i was at trying to sign in

Hi there! I'll do my best to help here.

What's your device's operating system?
Are you able to sign in your account just fine through https://account.microsoft.com website and https://account.xbox.com/Profile website?

To further isolate the issue, try using a different internet browser such as Microsoft Edge or Google Chrome.

Kind regards,

I logged-in in xbox cloud gaming with my microsoft account and it created a new xbox gaming account now when I log-in into minecraft it says that I don't own minecraft! I still have my minecraft account connected in my minecraft launcher and I can play the game, but probably if I disconect from my account in the launcher I will not be able to log-in again! I need help from the xbox support but I can't contact anyone the xbox only allows me to see related problems but none has the same issue as me, also my xbox username changed, probably it glitched when I signed my account in xbox cloud gaming and I lost my profile, my username before was WofulMink408740 and now it is testsubject420 both tags generated automatically by microsoft, please helppppppp

also, when I logged-in into xbox cloud gaming it created a new xbox account, probably it wipped my original account please help support

I've been getting this same error trying to launch any cloud game. Removing devices and changing password so far has not worked for me.

So far I have tried these things:
1. Removed all devices from my Microsoft account.
2. Changed password to my Microsoft account.
3. Used sign out of all devices feature of Microsoft account.
4. Signed out and signed back in to Xbox Game Pass app multiple times.
5. Added two-factor authentication to Microsoft account.

None of the above seems to resolve my issue and I continue to get the above error message when launching any cloud game.

Hi there GinferSmile1,

Thanks for keeping us updated on the issue with game saves for Microsoft Ultimate Word Games.

I recommend to verify if the account is logged into Xbox Live. If the don't or can't sign in, this will prevent you from accessing your achievements, game progress, and other game data. All this data is saved in the cloud on your Xbox account, and if you
can't sign in to Xbox through your game, you can't save your achievements and game progress. See

Connecting to Xbox Live from a PC for troubleshooting steps.

Try this out and let us know the results.