Can't sign in to my Microsoft account on PS5.

Hey v4t, thanks for your post! Sorry to hear that you're dealing with this account linking issue. I understand how confusing this can be.

This message usually means your Microsoft account is still linked to a PlayStation Network account, and unfortunately, once linked, it cannot be unlinked or transferred.

Even if you no longer use that PSN account, the original link remains permanent. Trying a different Microsoft account often does not work if the PS5 still recognizes a prior connection.

The only current workaround is to use a different Microsoft account that has never been linked to any PlayStation Network account before. Make sure you're also using a new PSN profile if needed.

I hope this information helps you. If you have other questions, please let me know!

Hi HackyPlayzzGR,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your Minecraft on PS5. I understand that you are getting the error code "Drowned". This usually happens due to a corrupted profile. Please to clear the account sign in data by doing these steps:

Open the Settings tab in Minecraft and go to your Profile

Select "Clear Account Sign In Data" and confirm, then exit the game

Relaunch Minecraft

Try to sign in again using your Microsoft account

If it's still not working, here are all the troubleshooting steps that you can take:

https://help.minecraft.net/hc/en-us/articles/29...

I want to make sure that your issue will be resolved the soonest possible time. If the official troubleshooting method did not work on your situation, I recommend that you submit a ticket directly to Minecraft support. In this way, we can be assured that your case will be logged, fixed and monitored in a timely manner. Please use this link:

https://help.minecraft.net/hc/en-us/request/new...

Regards,

Alvaro

I appreciate the response and you're welcome.

Please take your time and let's hope for the best!

Best Regards,
Darhyl

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft account.

If the Microsoft account has been deactivated/closed permanently, I'm afraid it is no longer possible to recover your Minecraft account.

Also, if you have not logged into your Microsoft account for more than two years and it has been closed due to inactivity, you will not be able to use the Account Recovery Form to recover your account. Reference: https://support.microsoft.com/office/7c0a9fa7-0982-b7c6-fd72-df852b63699f

According to the official Mojang website: https://help.minecraft.net/hc/en-us/articles/360037725571-Minecraft-for-PlayStation-FAQ

"Note: Once a Microsoft account has been linked to a PlayStation® account, neither the Microsoft account nor the PlayStation™ Network account can be associated with a different account. 

Note: Once a Microsoft account has been linked to a PlayStation™ Network account, it cannot be unlinked without loss of access to entitlements and Minecoins on other platforms. 

Note: As of March 15, 2023, please DO NOT unlink your MSA from your PlayStation account via the in-game menu. You will be unable to link it back if you do so."

You might need to create a new Microsoft/Mojang account and link it with a new PSN account.

Just in case the Microsoft account has not been closed yet, you will need to try the Account Recovery Form: https://account.live.com/acsr

Important: The account recovery form can only be used if two-step verification isn't turned on. If the feature is enabled, the only way to recover the account is to regain access to your two-step verification phone number.

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi there! My name is Darhyl and I’d be more than happy to help you with your query. I'm sorry you are experiencing this with your Minecraft account. If the Microsoft account has been deactivated/closed permanently, I'm afraid it is no longer possible to recover your Minecraft account. Also, if you have not logged into your Microsoft account for more than two years and it has been closed due to inactivity, you will not be able to use the Account Recovery Form to recover your account. Reference: https://support.microsoft.com/office/7c0a9fa7-0982-b7c6-fd72-df852b63699f According to the official Mojang website: https://help.minecraft.net/hc/en-us/articles/360037725571-Minecraft-for-PlayStation-FAQ "Note: Once a Microsoft account has been linked to a PlayStation® account, neither the Microsoft account nor the PlayStation™ Network account can be associated with a different account.  Note: Once a Microsoft account has been linked to a PlayStation™ Network account, it cannot be unlinked without loss of access to entitlements and Minecoins on other platforms.  Note: As of March 15, 2023, please DO NOT unlink your MSA from your PlayStation account via the in-game menu. You will be unable to link it back if you do so." You might need to create a new Microsoft/Mojang account and link it with a new PSN account. Just in case the Microsoft account has not been closed yet, you will need to try the Account Recovery Form: https://account.live.com/acsr Important: The account recovery form can only be used if two-step verification isn't turned on. If the feature is enabled, the only way to recover the account is to regain access to your two-step verification phone number. Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42 Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form. The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft. Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours. It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above. If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53 Thank you for your kindness and understanding! Please feel free to let me know if you need anything else. Best Regards, Darhyl

Thank you Darhyl! I have sent in an account recovery form and I'll let you know what happens next!