Can't sign in to Microsoft Store because of old email account

Discus and support Can't sign in to Microsoft Store because of old email account in XBoX Games and Apps to solve the problem; I set up my account years ago with an email that is no longer valid. I've changed all my account settings and removed the old email, but when I try to... Discussion in 'XBoX Games and Apps' started by MimiKing, Sep 12, 2020.

  1. MimiKing
    MimiKing Guest

    Can't sign in to Microsoft Store because of old email account


    I set up my account years ago with an email that is no longer valid. I've changed all my account settings and removed the old email, but when I try to sign in to the store, it asks for the password to the old (supposedly removed!) email. When I enter the
    password, it says it doesn't recognize the email (probably because it's been...you know...DELETED!)

    I've gone through the steps of entering my current email and getting the code via text to reset my password. And I'm actually signed in to the store with the new email, but when I try to download a game, the sign-in box pops up with, you guessed it, the
    old DELETED email. There's no way to change it.

    Should I delete the Store app and reload it? I'm not sure how to do that, so step-by-step instructions would be great. Thanks!

    :)
     
    MimiKing, Sep 12, 2020
    #1
  2. Babygirlbri Win User

    Can't sign in to Microsoft Store because of old email account

    I set up my account years ago with an email that is no longer valid. I've changed all my account settings and removed the old email, but when I try to sign in to the store, it asks for the password to the old (supposedly removed!) email. When I enter the
    password, it says it doesn't recognize the email (probably because it's been...you know...DELETED!)

    I've gone through the steps of entering my current email and getting the code via text to reset my password. And I'm actually signed in to the store with the new email, but when I try to download a game, the sign-in box pops up with, you guessed it, the
    old DELETED email. There's no way to change it.

    Should I delete the Store app and reload it? I'm not sure how to do that, so step-by-step instructions would be great. Thanks!
    I used a old email and I forgot the password so I can't get back in it and I really need that account I can't change the password bc i don't have that email its old and so is the phone number
  3. MimiKing Win User

    Can't sign in to Microsoft Store because of old email account

    Thanks for the reply.

    Tried it twice, no luck. Grrrrr...
  4. MimiKing Win User

    Can't sign in to Microsoft Store because of old email account

    Yes, I just signed in here with my iPad. Thanks for your help.
  5. alexroboticyt Win User

    Can't sign in to Microsoft Store because of old email account

    Please do not bump posts. Make a new thread please :)
  6. Babygirlbri Win User

    Can't sign in to Microsoft Store because of old email account

    I can I get back into my account
Thema:

Can't sign in to Microsoft Store because of old email account

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