Can't Sign in on minecraft for windows/bedrock edition

Hello Georgina, my name is Zahir.

I would assume you are trying to download on a windows pc.

You will have to install the minecraft launcher first.

To play Minecraft: Java Edition, download and install the correct launcher for your operating system. Sign into the Launcher using your Microsoft account, and you will be able to run Java Edition.

To play Minecraft: Bedrock Edition, you will need a device running Windows 10 or 11 to download and install the newest version of the Launcher, within which you can launch and play Minecraft: Bedrock Edition. Sign into the Launcher using your Microsoft account, and you will be able to run Minecraft: Bedrock Edition.

I purchased the bedrock console version and I own the digital copy of Minecraft for windows but can't claim the java edition

Ok, but is the Windows version of Minecraft, Minecraft Bedrock Edition (Cross-Plataform) or Minecraft Java Edition (Only Pc)?

Hi, the Bedrock edition is the same as the Windows edition. Bedrock on Windows is called in that way "Minecraft Windows Edition"

I see that you have the "Play" button enabled on both versions

So, you're good to go

Hi Cyber P, my name is Daniel. I am an independent advisor who is willing to help you.

I'm sorry to hear that you are having this problem. I did a search to help you and found that this means that an unknown error was encountered during login. Therefore, it is recommended that you completely close Minecraft: Bedrock Edition, restart your device and try to log in again.

Information found on the official Minecraft page: https://help.minecraft.net/articles/4404016313741-Error-Code-Troubleshooting

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I hope this information is useful for you.

Best regards,
Daniel.